Berkley Technology Services · 4 hours ago
Genesys Product/Support Co-Op
Urbandale, IA
Internship
Onsite
InternBerkley Technology Services (BTS) is a dynamic technology solution for W. R. Berkley Corporation, providing innovative IT solutions. The Co-Op program offers students hands-on experience, where they will work with the policy system product and support team, addressing support tickets and assisting with quality control and documentation.
Information TechnologyProject ManagementSoftware
No H1B
Responsibilities
Assist with configuring policy system enhancements and quality control work
Work on assigned projects that align with their academic background and team objectives
Help resolve service tickets and respond to technical inquiries with a customer-service mindset
Maintain documentation for team processes, assist in testing and implementation, and contribute to process improvement initiatives
Engage with cross-functional teams, participate in meetings, contribute to team goals and shared deliverables
Co-ops are embedded in their teams and gain exposure to real-world IT environments, tools, and workflows
Each student is typically paired with a coach or mentor to guide their development and integration into the team
Qualification
Required
Strong communication skills (oral and written), especially for working with both technical and non-technical teams
Demonstrated problem-solving ability and attention to detail
Ability to work independently and manage multiple priorities in a fast-paced environment
Customer service orientation and a collaborative mindset
A high school diploma or GED is required
College Status: You must be currently enrolled in a degree program related to the field — or have recently graduated with a relevant degree
Preferred
At least 2 years of college coursework preferred
Curiosity and eagerness to learn new technologies
Company
Berkley Technology Services
Berkley Technology Services offers networking, software development, UI/UX design, project management and IT shared services.
Founded in 2001
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Evan Krueger
Software Engineer CoOp
Jennifer Mignone, SHRM-CP
Senior Human Resources Business Partner
Company data provided by crunchbase