Facebook · 2 months ago
Phone Advocate, Customer Service
Florence, South Carolina
Full-time
Onsite
Entry Level
2+ years expBlueCross BlueShield of South Carolina is a leading health insurance provider, and they are seeking a Phone Advocate for their customer service team. The role involves providing accurate and courteous responses to telephone inquiries, resolving customer issues, and maintaining records of customer interactions.
Computer Software
No H1B
Responsibilities
Ensure effective customer relations by responding accurately, timely and courteously to telephone inquiries. Accurately documents inquiries
Initiate minor /clerical adjustments based on provider request or processes adjustments or perform other research as needed to resolve inquiries. Coordinate with other departments to resolve problems. Respond to, research and/or assists with priority inquiries and special projects as required by management
Provide feedback to management regarding customer problems, questions and needs. Maintain accurate records on complaints and/or other customer comments, and make recommendations for changes to management. Follow through on complaints until resolved or report to management as needed
Maintain basic knowledge of quality work instructions and company policies. Assist with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations. Maintain all departmental productivity, quality, and timeliness standard
Identify and promptly report and/or refer suspected fraudulent activities and system errors to the appropriate departments
Qualification
Required
High School Diploma or equivalent
Basic computer operating skills
Excellent verbal communication skills
Strong human relations and organizational skills
Ability to handle high stress situations
Good judgment skills
Strong customer service skills
Ability to learn and operate multiple computer systems effectively and efficiently
Preferred
Associate Degree
2 years-customer service or call center experience
Knowledge of word processing, spreadsheet, and database software
Benefits
Subsidized health plans, dental and vision coverage
401k retirement savings plan with company match
Life Insurance
Paid Time Off (PTO)
On-site cafeterias and fitness centers in major locations
Education Assistance
Service Recognition
National discounts to movies, theaters, zoos, theme parks and more
Company
The Facebook company is now Meta. Meta builds technologies that help people connect, find communities, and grow businesses.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Arunava Chatterjee
Executive Director of Ghost Black Operations & CEO & CTO
Shubhra Gupta
CEO
Recent News
Business Live
2025-11-03
2025-11-01
Company data provided by crunchbase