LeasePoint · 2 days ago
Customer Service & Collections Specialist
Austin, TX
Full-time
Onsite
Entry, Mid Level
2+ years expLeasePoint is a fast-growing specialty equipment finance company seeking a Customer Service & Collections Specialist to support its expanding servicing operations. This role focuses on managing customer inquiries, resolving account issues, and ensuring timely payment performance while maintaining customer satisfaction.
Financial Services
Responsibilities
Serving as a primary point of contact for customer inquiries related to billing, payments, insurance, and account status
Proactively managing delinquent accounts through professional outbound communication and follow-up
Monitoring daily payment activity, resolving failed or returned payments, and bringing accounts current
Assisting with insurance documentation, proof of coverage, and lease-related requirements
Reviewing account histories for accuracy and escalating discrepancies as needed
Educating customers on lease terms, payment obligations, and account resolution options
Maintaining accurate documentation and notes within servicing and CRM systems
Ensuring all activities comply with internal policies and applicable regulations
Identifying recurring issues and contributing feedback to improve servicing processes
Qualification
Required
High school diploma or equivalent required
2+ years of experience in customer service, collections, or account servicing
Strong verbal and written communication skills
Ability to handle sensitive conversations professionally and respectfully
Excellent organizational skills and attention to detail
Comfort working in a fast-paced environment with multiple priorities
Proficiency with CRM systems and Microsoft Office (Excel, Outlook)
Ability to work independently while collaborating effectively with internal teams
Preferred
Experience in financial services, lending, or leasing is a plus
Company
LeasePoint
LeasePoint is a single point solution for funding capital equipment - a one-stop-shop for equipment finance.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$40MKey Investors
Altriarch
2024-10-16Debt Financing· $40M
Leadership Team
Jeff Markim
Founder and CEO
Company data provided by crunchbase