Cascade Financial Services · 2 days ago
Loan Counselor/Late Stage Collections
Chandler, AZ
Full-time
Hybrid
Entry Level
$22/hr - $22/hr
1+ years expCascade Loans is a trusted lender in Attainable Housing, dedicated to helping families achieve home ownership. The Loan Counselor is responsible for managing mobile home mortgage accounts from early-stage delinquency through resolution, focusing on borrower outreach, payment collection, and compliance with various loan guidelines.
Real Estate
Responsibilities
Manage a portfolio of mobile home mortgage loans across all stages of delinquency
Perform outbound and inbound borrower contact to resolve delinquent accounts
Analyze borrower financial situations and provide counseling on available options
Negotiate repayment plans and resolve delinquencies through full reinstatement
Evaluate eligibility for loss mitigation options, including forbearance, repayment plans, and loan modifications
Initiate and track loss mitigation workflows in compliance with investor guidelines
Maintain accurate and detailed servicing notes in the loan servicing system
Ensure compliance with FDCPA, CFPB, RESPA, and investor requirements
Collaborate with internal departments such as Loss Mitigation, Customer Service, Bankruptcy, and Foreclosure as needed
Meet or exceed individual and team performance metrics
Qualification
Required
High school diploma or equivalent required; college coursework preferred
1–3 years of mortgage collections or servicing experience, including mobile homes preferred
Working knowledge of GSE, FHA, VA, and Conventional loan programs
Strong negotiation, communication, and customer service skills
Ability to handle sensitive financial conversations with empathy and professionalism
Proficient with mortgage servicing systems and Microsoft Office
Benefits
Medical
Dental
Vision
Life
401K match
PTO
Sick Time
10 Paid Holidays
Remote work opportunities
Company
Cascade Financial Services
A Gilbert, Ariz.-based lender to buyers of manufactured homes.
201-500 employees
H1B Sponsorship
Cascade Financial Services has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)
Funding
Current Stage
Growth StageLeadership Team
Todd Kopstein
CEO
Scott Mesenbrink
Chief Financial Officer
Company data provided by crunchbase