EPCOR · 2 days ago
Field Service Representative I, II, or III
Sun City, AZ
Full-time
Onsite
Entry, Mid, Senior Level
2+ years expEPCOR is a leading water utility company headquartered in Glendale, Arizona, and they are hiring a Full Time Field Service Representative I, II, or III for their Central Division. The role involves performing field customer service duties related to water meter management, investigating customer complaints, and ensuring operational efficiency in water service.
Electrical DistributionEnergyRenewable EnergyWater Purification
No H1B
Responsibilities
Investigates customer complaints such as, high meter readings, noise, leaks, water quality, odors, and low/high water pressure
Identifies customer’s concerns and takes appropriate actions to resolve them
Assists customers in locating water leaks
Inspects water meter connections for leaks and makes appropriate repairs
Installs, inspects, reads, and replaces water meters
Ensures implementation of standards, targets, policies, and plans to ensure the continuing and increasing operational efficiency and effectiveness
Contributes to effective communication by listening and providing constructive feedback; supporting the creation of an open and honest work environment; sharing knowledge and information relevant to other members of the team and colleagues across the business
Accurately enters electronic transactions into the customer information system
Qualification
Required
A high school diploma or G.E.D. is required
Effective verbal communication skills and interpersonal/customer service skills (listening, cooperation, tact, diplomacy)
Ability to read and interpret maps, prints, service orders and written instructions
Ability to use small hand tools, water pressure gauges and other metering and measuring devices
Ability to work independently with a minimum of direct supervision
Computer literacy required for completing service orders in customer information system
Ability to complete reports legibly and accurately on paper and with Microsoft Word and Excel
Solid understanding of water distribution and wastewater collection systems
All candidates must possess and maintain a valid Arizona Class D driver's license with excellent driving record
Field Service Representative I ADEQ Grade 1 Water Distribution or Wastewater Collection certifications
Field Service Representative II Two (2+) years of on the job or equivalent experience. Grade 2 certifications in Water Distribution or Wastewater Collection
Field Service Representative III Three (3+) years of on the job or equivalent experience. Grade 2 certifications in Water Distribution or Wastewater Collection
All candidates must possess and maintain a valid Arizona Class D driver's license with excellent driving record
A requirement of working for EPCOR is that you are at least 18 years of age and legally entitled to work in the United States
Clearance on all applicable background checks (which may include criminal, driving, educational, and/or credit) and professional reference checks is required
Candidates must be in good physical condition and willing to work in all weather conditions
Clearance on pre-employment drug testing will be required
Benefits
Competitive salary
Incentive award program
Excellent benefit package including medical, dental, vision and other insurance coverage
Retirement plan with substantial company contribution
Generous time-off schedules
Training opportunities
Tuition reimbursement
Certification support
Company
EPCOR
EPCOR is a utility company that provides electricity, natural gas, and water to its customers.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$906.42M2025-10-01Debt Financing· $179.33M
2024-12-05Debt Financing· $142.66M
2024-05-31Debt Financing· $183.25M
Recent News
Canada NewsWire
2025-12-03
Arizona Daily Star
2025-11-24
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