ChristianaCare · 2 days ago
Sr. Performance Improvement Program Manager (RN)
Newark, DE
Full-time
Onsite
Senior Level
$93K/yr - $148K/yr
5+ years expChristianaCare is seeking a Senior Performance Improvement Program Manager (RN) to join their team. This role involves providing leadership and support for systemwide performance improvement initiatives that align with the organization's mission and goals, as well as managing quality, patient safety, and process improvement projects.
Health CareHospitalNon Profit
Responsibilities
Evaluate performance and process improvement methods (e.g., Lean, Six Sigma, Plan-Do-Check-Act Cycle) and apply those best suited to achieving successful outcomes
Use a range of quality improvement tools and techniques (e.g., Fishbone diagrams, 5 Whys, Value Stream Mapping, Failure Mode Effects Analysis, and Root Cause Analysis) and evaluate the output to successfully redesign processes toward improved performance
Access and use information resources (e.g., electronic health records, registries, policies, procedures, guidelines, longitudinal databases, comparative and benchmark data, and published research) to demonstrate current practice, identify opportunities for improvement, and strive toward improved outcomes
Demonstrate expertise in the use of analytical and statistical tools and techniques (e.g., hypothesis testing, statistical process control, distribution, and control charts) to identify when, where, and how to measure processes and systems and make decisions supported by data analysis
Communicate performance improvement priorities and results using narrative and visual tools (e.g., graphs, dashboards, and scorecards), providing a comprehensive context appropriate to the audience
Assist in defining customer needs, expected benefits, and alignment of projects to the organizational mission, vision, values, strategic goals, and business priorities
Design project plans to include opportunity statement, goals, scope, timeline, and critical milestones utilizing project management methodologies, performance measurements, and tools
Manage the work defined (per a project plan, charter, and/or scope document) to ensure the project meets project goals and timelines
Engage and support stakeholders to pull projects through to completion
Track, monitor, and communicate project progress to all stakeholders and provide notification to the project sponsor when deviations from the plan occur
Promote a culture of trust, open communication, creative thinking, appropriate risk taking, continuous improvement and learning that leads to sustained results and optimal performance
Facilitate an environment oriented to collaboration and problem solving
Convey enthusiasm and strive to motivate, inspire and influence team members and other key stakeholders
Communicate the vision, expectations, and results of performance improvement projects clearly, consistently, and appropriately to stakeholders
Use meaningful measurement tools to prove the need for improvement, make changes, and measure return on investment
Identify, mitigate and collaborate with key stakeholders to remove barriers that impede sustainable change. Implement accountability structures and controls required to deploy, monitor, and ensure compliance with the work changes required to achieve and sustain improved performance
Provide the education, training, and tools necessary for effective implementation of process and workflow changes
Remain current with applicable regulatory requirements
Manage, coach, and/or mentor less experienced quality professionals in higher level use of performance improvement tools
Train and mentor non—project managers in basic project management skills to raise the overall project management acumen in the organization
Identify, design and/or recommend resources and analytical methods to support the performance improvement activities to meet organizational goals/needs (i.e. dashboards incorporating clinical and business metrics tailored to strategic or operational goals)
Facilitate development of departmental and organizational policies, procedures, and training as needed to achieve goals for a highly reliable organization
Actively participate in systemwide management activities, attend meetings and in-service/educational programs and other activities as requested
Assume personal responsibility for ongoing professional growth; exhibit a high level of professionalism; serves as a role model for staff and others in the organization
Prepare and submit projects for publication and external presentation
Actively serve as a member of a local or national quality related organization
Perform all other duties related to process improvement as determined by Clinical Effectiveness
Qualification
Required
Active nursing license in the State of Delaware
Master's degree in nursing, healthcare or related field
Formal project management training or equivalent with five years of experience in managing senior level complex organizational projects across service lines
Demonstrated sustainment in achievement of desired outcomes and leading transformational organizational projects for quality/safety
Certification by National Association for Health Care Quality (CPHQ) within 18 months of eligibility
Lean Six Sigma Green Belt required; Lean Six Sigma Black Belt preferred
Experience in managing and mentoring other healthcare professionals
Experience in successfully leading, facilitating and participating in multi-disciplinary teams using performance improvement tools and methodologies required
Experience in using electronic medical records, Microsoft applications (Excel, Word, PowerPoint, Access, Visio), Tableau and other data collection, analysis and reporting platforms
Experience in Research Design and Methodology
Compliance with Human Subject Research Training through the Collaborative Institutional Training Initiatives (CITI), as appropriate
High Emotional Intelligence (EQ) to manage change within our rapidly evolving healthcare environment
Preferred
Lean Six Sigma Black Belt preferred
Education and/or experience in one or more of the following are desirable: Clinical Effectiveness, health information technology, performance improvement, outcome analysis, safety science, utilization management, population health
Benefits
Health insurance
Paid time off
Retirement
An employee assistance program
Company
ChristianaCare
Headquartered in Wilmington, Delaware, ChristianaCare is one of the country’s most dynamic health care organizations, centered on improving health outcomes, making high-quality care more accessible and lowering health care costs.
10001+ employees
H1B Sponsorship
ChristianaCare has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (41)
2024 (26)
2023 (29)
2022 (50)
2021 (41)
2020 (20)
Funding
Current Stage
Late StageTotal Funding
$3.37MKey Investors
Chester CountyLisa Dean Moseley Foundation
2022-10-28Grant· $2.5M
2019-11-23Grant· $0.66M
2014-02-06Grant· $0.21M
Leadership Team
Janice E. Nevin
President and CEO
Rob McMurray
Chief Financial Officer
Recent News
Business Wire
2025-07-22
Company data provided by crunchbase