Cognizant · 1 week ago
Site Reliability Engineer (L3 support)
Irving, TX
Full-time
Hybrid
Senior Level, Lead/Staff
$65K/yr - $117K/yr
8+ years expCognizant is seeking a highly motivated and technically proficient Site Reliability Engineer (L3 support) to join their team. The ideal candidate will be responsible for the stability, performance, and availability of critical GCP deployed applications, providing expert-level support for high-priority incidents and managing applications within cloud environments.
ConsultingIndustrial AutomationInformation TechnologySoftwareSoftware Engineering
Responsibilities
Provide expert-level (L3) support for complex, high-priority incidents, ensuring timely resolution and root cause analysis (RCA)
Participate in a 24/7 on-call rotation using PagerDuty to respond to and mitigate critical alerts and system issues
Utilize JIRA Service Desk for tracking, prioritizing, and managing incident, problem, and service requests
Troubleshoot and debug Java-based microservices built with Spring Boot and exposed via RestAPI. Analyze logs, trace transactions, and identify code-level issues
Manage, monitor, and support applications deployed on Google Cloud Platform (GCP), specifically within GKE (Google Kubernetes Engine) and related container/serverless environments (e.g., Cloud Functions/Knative, often shortened as KF)
Maintain and support ETL/workflow jobs orchestrated by Apache Airflow
Familiarity with Managed File Transfer (MFT) solutions like IBM Sterling MFT and concepts of secure file transfer (e.g., EDE/EDI) is required for supporting relevant data pipelines
Implement and manage end-to-end monitoring using Observability/ELK (Elasticsearch, Logstash, Kibana) or similar platforms to ensure proactive alerting and operational visibility
Use UpTrends or similar synthetic monitoring tools to validate end-user application performance and availability
Strictly adhere to the formal Change Management process for all production deployments and modifications
Plan, document, and participate in Disaster Recovery (DR) testing and execution to ensure business continuity
Utilize Postman for API validation, testing, and troubleshooting integration issues
Qualification
Required
Minimum 8+ years of experience in a Production Support, SRE, or L3 Application Support role, supporting Cloud-Native environments
Deep hands-on experience with Java and Spring Boot for developing or supporting production-grade microservices
Proven experience supporting applications deployed on Google Cloud Platform (GCP), especially GKE (Kubernetes)
Strong knowledge of Linux operating systems and shell scripting
Familiarity or experience with IBM Sterling MFT or other secure Managed File Transfer solutions
Familiarity with incident management tools like JIRA and on-call rotation platforms like PagerDuty
Experience with Change Management best practices and Disaster Recovery procedures
Benefits
Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan
Company
Cognizant
Cognizant is a professional services company that helps clients alter their business, operating, and technology models for the digital era.
10001+ employees
H1B Sponsorship
Cognizant has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11113)
2024 (11423)
2023 (13054)
2022 (13876)
2021 (12651)
2020 (28659)
Funding
Current Stage
Public CompanyTotal Funding
$0.24MKey Investors
Summit Financial Wealth Advisors
2025-03-08Post Ipo Equity
2016-11-18Post Ipo Equity· $0.24M
1998-06-19IPO
Leadership Team
Ravi Kumar S
Chief Executive Officer
Anil Cheriyan
CTO / EVP Strategy & Technology
Recent News
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