Burrtec Waste · 18 hours ago
Call Center Customer Service Representative
Varner Bros Inc., Bakersfield, CA, US
Full-time
Onsite
New Grad, Entry Level
$22.05/hr - $24.30/hrBurrtec Waste Industries, Inc. is a well-established refuse and recycling collection company serving over fifteen municipalities throughout Southern California. They are seeking a Call Center Customer Service Representative to provide various customer service duties by interacting, servicing, and consulting with customers via telephone or face-to-face.
ConstructionRecyclingResidential
Responsibilities
Assist customers by starting new accounts and canceling or changing service levels and answering basic service related questions
Effectively communicate the various commercial and industrial services available and the cost associated with the service
Start and/or discontinue service by effectively eliciting information from the customer. Performs data entry tasks to enter the information into the in-house system
Follow proper phone etiquette and procedures in accordance with Burrtec’s guidelines
Utilize the in-house system on a consistent basis to enter information into the remarks field regarding service/account status
Provide resolution of customer complaints by dealing tactfully and effectively with their issues and provides options to resolve complaints
Assist walk in customers, processes / post payments and performs cash register functions
Generate work orders and submits them to operations for barrel exchanges, roll-off dump and returns, deliveries and extra pick ups
Resolve billing disputes and effectively interprets and explains account history
Process temporary service request by ensuring that accurate information has been obtained and conveyed to the customer regarding rental fees and overweight charges
Perform suppress billing functions
Handle return mail by gathering accurate customer information and resubmitting the bill
Process returning contracts by ensuring proper procedures have been followed and files and purges the contracts accordingly
Print invoices that have been generated
Process refund request according to procedures and brings them to a “0” balance
Experienced in debt collections with a focus on account follow-up and resolution of past-due balances
Skilled in contacting customers regarding delinquent accounts and negotiating payment arrangements
Ensures compliance with company policies and applicable regulations throughout the collections process
Audits credit balances
Qualification
Required
Strong customer service orientation coupled with interpersonal skills which demonstrates a strong concern for satisfying the customer
Good oral and written communication skills
Good listening skills and ability to elicit information
Ability to establish and maintain an effective, professional and calm working relationships with customers and co-workers
Flexible and have ability to handle multiple tasks
Detail oriented and have concern for quality
Computer Skills and ability to operate a 10-Key are required
Ability to learn and correctly interpret and apply policies and procedures
Ability to calculate change and file alpha & numeric documents
Demonstrates professionalism while maintaining positive and respectful customer relationships
Strong attention to detail and organizational skills to manage multiple accounts effectively
Maintains a positive attitude
Previous customer service experience
Standing and/or sitting for prolonged periods of time - up to 8 hours or more per day
Manual dexterity and vision sufficient to operate a personal computer for long periods of time without experiencing abnormal hand, wrist or eye strain
Hearing sufficient to understand conversations, both in person and on the telephone
Ability to work on Microsoft Office (Excel and Word), 10-Key calculator, and FAX machine
Preferred
Previous call center experience
Benefits
401k
100% paid medical/dental/life insurance
Holidays/vacation/PSL
Company
Burrtec Waste
For over 50 years, Burrtec Waste Industries, Inc.
Founded in 1995
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase