HD Hyundai Construction Equipment · 1 day ago
Forklift Technical Support/Service Representative
Norcross, GA
Full-time
Hybrid
New Grad, Entry LevelHD Hyundai Construction Equipment is seeking a Forklift Technical Support/Service Representative to assist their dealer network with technical issues related to Hyundai Forklifts. The role involves troubleshooting, maintaining technical information, and collaborating with various departments to resolve product issues and improve service delivery.
Real Estate
Responsibilities
Use the Hyundai Dealer Portal system to advise and assist the dealer network technicians with technical issues. This includes using Electrical and Hydraulic Schematics, Service Manuals, Engine Manuals, and experience to help troubleshoot issues in a timely manner
Maintain technical information on HMH products and provide dealers and HMH service with information as requested
Work with Product Support and Service departments in the investigation of product issues and resolution
Distribute, track and monitor field service campaigns required for product improvement/recall in accordance with HHI/HMH policy
Monitor failure trends and report information to R&D, Engineering, or Quality departments at HQ
Provide information regarding modification or changes required to Hyundai technical documentation including Service and Parts Manuals
Work with parts department on technical part questions. Assist with providing the correct part numbers to dealers when needed. Report part issues to R&D, Engineering or Quality departments at HQ
Develops and maintains database of FAQ related to technical product information
Assist dealer personnel in proper submission of warranty claims including providing Warranty Authorizations per Hyundai Material Handling Warranty Policy
Other duties and functions appropriate to the position as assigned by the manager from time to time
Qualification
Required
Forklift Technical experience is required
Strong computer skills, Microsoft Office (Excel, Power Point and Word) Reporting and report development
Company
HD Hyundai Construction Equipment
HD Hyundai Construction Equipment(HCE) is a specialized construction equipment manufacturer that covers construction equipment and material handling such as excavators, wheel loaders, backhoe loaders and skid loaders.
Founded in 2017
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase