State of Florida · 3 days ago
SENIOR CONSUMER SERVICE ANALYST - 42005271 (FOR INTERNAL EMPLOYEES ONLY)
Tallahassee, FL
Internship
Onsite
Intern, Mid, Senior Level
$43K/yr - $47K/yr
1+ years expThe State of Florida is seeking a Senior Consumer Service Analyst for the Florida Department of Agriculture and Consumer Services. The role involves documenting consumer-related information, analyzing and reviewing documentation, and handling consumer complaints among other responsibilities.
Government Administration
No H1B
Responsibilities
Documents complaint, email, inquiry, license, live chat, Inspection, permit and registration information along with all associated documentation into the Division of Consumer Services (DOCS), Microsoft CRM or other department database
Analyzes and reviews documentation to determine the appropriate action according to established procedures and guidelines
Duties may include ANY of the following regarding program areas administered by the division, non-regulated areas and general consumer information:
Handling consumer complaints
Issuing License/Permits
Issuing Settlement Agreements
Scheduling Inspections
Compiling Reports
Reviewing and Drafting Case Reports
Scanning
Answering telephone calls/Responding to live chats
This position is required to assist management, co-workers and other sections within the division and perform related work and other tasks as requested by division management
Employee may be asked to perform special duties in relation to the Departments Emergency Response obligations
Qualification
Required
A high school diploma or its equivalent and one (1) year of experience in customer service, administrative work, or regulatory work
College education from an accredited college or university can substitute at the rate of 30 semester or 45 quarter hours for the year of the required work experience
An equivalent combination of education and experience which equals one (1) year can substitute for the above requirements
Graduates utilizing education attained in the United States to meet the minimum requirements of a position will not be appointed until verification of the applicable degree has been obtained
Foreign trained graduates utilizing a degree attained outside of the United States to meet the minimum requirements of a position must be prepared to provide a copy of a credential evaluation conducted by an Approved Credential Evaluation Agency
Ability to speak fluently in both English and Spanish
Ability to write proficiently in English and Spanish
Benefits
Annual and Sick Leave benefits
Nine paid holidays and one Personal holiday each year
State Group Insurance coverage options, including health, life, dental, vision and other supplemental insurance options
Retirement plan options, including employer contributions
Flexible Spending Accounts
Tuition waivers
And more!
Company
State of Florida
The State of Florida is an online telephone and email directory for state government agencies and employees in Florida.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Richard Herstein, MD, MHA, MBA
Chief Hospital Administrator (CEO) and Chief Medical Officer (CMO)
Jimmy Patronis
Chief Financial Officer
Recent News
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