Newrez · 2 weeks ago
Supervisor - Loss Mitigation
Coppell, TX
Full-time
Onsite
Mid, Senior Level
6+ years expNewrez is committed to exceeding the expectations of residential mortgage borrowers and business partners through superior service. The Supervisor of Loss Mitigation will lead a team to minimize losses on delinquent mortgages, providing guidance, monitoring performance, and ensuring compliance with investor guidelines.
FinanceFinancial Services
Responsibilities
Provide guidance and leadership for management and staff. Lead and mentor staff to develop and reinforce skills, improve processes and procedures, and increase overall effectiveness
Supervises the analysis of financial statements, tax returns, credit reports, valuation reports, and title reports to approve the appropriate resolution for the customer
Tracks, monitors, and measures employee performance according to department standards. Provides feedback monthly
Oversees and facilitates the training of new employees
Maintains training and support materials for the Loss Mitigation Specialist job
Maintain process and procedure documentation for the Loss Mitigation team, create process and procedure documentation where it does not currently exist
Ensure that the appropriate entity (yourself, a client, or mortgage insurance company) has reviewed and approval a Loss Mitigation Workout
Oversees the day-to-day tasks and performance of the Loss Mitigation Specialists
Assists in the control of company expenses through intelligent use of funds to resolve accounts and managing staffing and miscellaneous costs
Arranges for contractual services relating to property inspections, appraisers, real estate agents, etc., who may be involved in the inspection or evaluation of the collateral
Schedules and monitors of all employee time records
Ensures compliance with company policies and procedures
Undertakes special projects related to departmental activities
Performs related duties as assigned by management
Qualification
Required
High school diploma or equivalent
6+ years' Loss Mitigation experience
2-4 years supervisory experience
Proficient in Microsoft Word and Excel
Excellence in consulting and advising customers via telephone and written communication
A basic understanding of Collections, Foreclosure, Bankruptcy and REO
Experience analyzing financial statements, tax returns, credit reports, home appraisals, title searches and other documents to evaluate pre-foreclosure remedies
Demonstrated strong skill set for organization and attention to detail
Strong negotiating and follow-up skills, as well as the ability to meet strict deadlines
Self-Motivated. Ability to work independently with minimal supervision
Strong analytical, problem solving and mathematical skills to be used to improve team performance
Ability to work overtime as needed
Understanding of mortgage lending and servicing
All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator
Preferred
Bachelor's degree
Benefits
Medical, dental, and vision insurance
Health Savings Account with employer contribution
401(k) Retirement plan with employer match
Paid Maternity Leave/Parental Bonding Leave
Pet insurance
Adoption Assistance
Tuition reimbursement
Employee Loan Program
The Newrez Employee Emergency and Disaster Fund is a new program to support our team members
1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice
Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee
Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions
Company
Newrez
Newrez is your mortgage partner for all stages of your homeownership journey. We offer hundreds of mortgage products to match your needs.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Joshua Bishop
Chief Operating Officer, Servicing
B
Bruce Williams
Vice Chairman
Recent News
2026-02-03
Company data provided by crunchbase