Allegiant · 1 day ago
General Manager - DSM
Des Moines, IA
Full-time
Onsite
Senior Level, Lead/Staff
$70K/yr - $95K/yr
8+ years expAllegiant is a national air carrier seeking a General Manager for their station operations. The role is responsible for ensuring compliance with regulatory policies and leading the base management team to promote on-time performance and continuous improvement.
AerospaceLeisureTransportation
No H1B
Responsibilities
Establish and maintain safety compliance of aircraft, customers, facilities and employee working environments
Address issues and provide corrective action as required
Ensure compliance with all Federal directives and security requirements
Audit to ensure quality assurance
Coordinate all rooming and parking needs for Flight Operations, In-flights, and Maintenance personnel for their accommodations during the potion of the year when the station operates as a Base
Lead the base management team, developing an environment that promotes On-Time Performance, teamwork, collaboration, and encourages continuous process improvement
Evaluate the performance of the base management team to include Inflight, Flight Ops, and Maintenance Managers as it relates to teamwork, On-Time Performance, and overall station support
Provide feedback to the team’s direct supervisors
Analyze performance against critical measures and develop and effectively implement solutions to achieve performance objectives for the entire base
Ensure compliance for controlling of station expenses/cost and maintain an effective cost control program
Establish airport and local community relations as liaison with airport city officials, FAA, TSA, OSHA, police, fire departments and other groups wanting to experience the airport environment or hold a community event involving the airline and the airport
Coordinate airline service provider functions and oversee performance for local contracts providing service to Allegiant Air, i.e., fueling, skycap, security, catering, cleaning and ground handling
Evaluate performance and ensure effective development and implementation of appropriate measures and corrective action as required
Ensure compliance of all procedures as outlined in our company manuals and monitor for current revisions and availability
Ensure an acceptable level of customer service and baggage handling
Monitor and verify quality control
Ensure establishment of effective and cost efficient work schedules for station employees including an irregular operations plan
Participate in interview, hiring and staffing requirements (G4 stations only)
Ensure training requirements are met for all employees, i.e., new hire, recurrent, supplemental; monitor and ensure corrective action for local training issues
Coordinate with Customer Relations providing feedback, research and response for customer complaints/compliments
Establish employee recognition programs for station achievements, including safety performance and revenue collection programs
Effectively communicate all airline business to internal and external departments and customers
Work to establish contract revenue and actively by pursue opportunities to ensure station profitability
Establish goals and objectives and constantly measure the performance of the station ensuring goals are met
Responsible to evaluate, manage and provide ongoing feedback to employees while developing individuals and encouraging career advancement (G4 stations only)
Develop a succession plan (G4 stations only)
Lead and present investigations for any safety, security issues, or OJIs (G4) related items
Lead by example, motivate to achieve results by exemplifying integrity, professionalism and excellent communication skills
Develop customer correspondence at an executive level
Extensive problem solving on a daily bases and including working with irregular operations
Assist with Customer Service and Ground Operations functions as required
Excellent communication skills, both verbal and written
Assist HQ team with projects as requested
Ensure any direct reports understand and apply our Customer Commitment and customer service standards to their daily responsibilities, as appropriate
Model Allegiant’s customer service standards in personal actions and when providing leadership direction
Other duties as assigned
Qualification
Required
Combination of Education and Experience will be considered
Must be authorized to work in the US as defined by the Immigration Act of 1986
Must pass a Criminal Background Check
High School Diploma/GED
Demonstrated experience of leading managers
Must be able to assess emergency situations in a timely manner, exercising good judgment, flexibility, and ability to respond calmly and effectively
Due to these requirements, General Manager must reside within 60 minutes of assigned airport location
Ability to work in a sometimes stressful environment
Highly organized with multi-tasking abilities
Team approach and positive attitude
Must be willing to work a flexible schedule including nights, weekends and holidays
Well-developed planning and organizational skills are required
Must be committed to the importance of serving the customer and have excellent customer service focus
Must be at least 24 years of age and possess a valid driver's license
Able to attend required training
High level of proficiency in Microsoft Office software
The General Manager is required to obtain GSC certification
Must be able to travel a minimum of twice yearly and as needed to address operational concerns with cities the base flies to
Preferred
Bachelor's degree preferred
Minimum of eight (3) years' of airline operations experience, including five (2) years' of management experience preferred
Minimum of three (2) years' managing cross-functional operations preferred
Provision of personal information to the state may be required as part of the liquor license requirements for the company
Benefits
Profit Sharing
Medical/Dental/Vision/Life/ Disability Insurance
Medical Travel Reimbursement
Legal, Identity and Pet Insurance
401K with an employer match
Employee Stock Purchase Plan
Employee Assistance Program
Flight Benefits
Paid vacation, holidays, and sick time
Profit Sharing
Medical Travel Reimbursement
Legal, Identity and Pet Insurance
401K with an employer match
Employee Stock Purchase Plan
Employee Assistance Program
Flight Benefits
Sick time
Company
Allegiant
Las Vegas-based Allegiant (NASDAQ: ALGT) is focused on linking travelers in small cities to world-class leisure destinations.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$890M2025-06-10Post Ipo Debt· $144M
2023-09-29Post Ipo Debt· $196M
2022-08-10Post Ipo Debt· $550M
Leadership Team
Gregory Anderson
Chief Executive Officer
Robert Neal
CFO
Recent News
2026-01-16
2026-01-16
2026-01-16
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