Exploria Resorts · 2 days ago
Member Services Vacation Consultant I
Clermont, FL
Full-time
Onsite
Entry Level
$15/hr - $15/hr
1+ years expExploria Resorts has been serving the vacation ownership and hospitality industry for over 25 years, offering competitive benefits to its full-time employees. The Member Services Vacation Consultant I will provide outstanding customer service to members and owners, assisting them with various inquiries related to their ownership and reservations.
LeisureResortsTourismTravel
Responsibilities
Treat Members/Owners with an outstanding level of customer service, care and courtesy
Assist Members/Owners with reservations, payments, benefits and all other ownership related queries
Provide services to the account as requested by Member/Owner
Strive to provide one call servicing when possible
Effectively identify and express guest related issues
Research, resolve and ensure proper support documentation as required on all Member contacts and process any necessary follow-up to facilitate requests
Explain program elements and how to use the program effectively
Facilitate account updates to include name, address, email and phone
Ensure your knowledge of systems and products is up to date, requesting refresher training as required
Achieve personal and team KPI’s daily, weekly and monthly
Maximize sales opportunities at all times, offering corporately beneficial products
Accessing and input of data in a variety of computer systems
Qualification
Required
Contact Center experience preferred
1 to 2 years Customer Service experience preferred
Well versed in proper etiquette and telephone protocol
Communicate effectively verbally and written
Possess good problem solving skills
Basic computer skills
Ability to handle multiple tasks concurrently
Time Management skills required
Ability to work varied shifts including weekends and holidays
Preferred
Bilingual a plus
Benefits
Health insurance with HSA and FSA options
Dental Insurance
Vision Insurance
Life/AD&D insurance
Short - Long- Term Disability coverage
401(k)
PTO
Paid Holidays
Employee Referral Program
Employee and Family Discounts
Growth opportunities
Company
Exploria Resorts
The Exploria Resorts brand represents a growing range of hotels and resorts where guests may explore the many benefits of holiday ownership.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
David Bronsweig
Chief Human Resources Officer
Company data provided by crunchbase