DLA Careers · 12 hours ago
IT Specialist (CUSTSPT)
Cherry Point Landing, SC
Full-time
Hybrid
Entry, Mid Level
1+ years expDLA Careers is seeking an IT Specialist (CUSTSPT) to provide technical and analytical IT support. The role involves customer support, troubleshooting hardware and software issues, and ensuring system quality and reliability.
Military
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Provides technical and analytical IT support that involves providing customer support in response to customer request
Assesses system shutdowns/software defects and coordinates with IT management to recommend replacement/modification/other action and safeguard existing systems hardware, software and automated information
Develops, installs, and troubleshoots customer hardware and software issues
Assists in the installation, configuration, troubleshooting, surveillance, and maintenance of a variety of hardware and software and integrates a wide range of Commercial-off-the-Shelf (COTS) software packages
Identifies recurring, problematic and/or unprecedented IT deficiencies and investigates their cause(s) and recommends remedial action to operating officials to ensure continuity of operations, satisfy end-user requirements and customer service
Coordinates with hardware contractors, software vendors and end users to monitor/assure hardware/software system quality, reliability, and information security
Qualification
Required
Must be a U.S. citizen
Tour of Duty: Set Schedule
Security Requirements: Non-Critical Sensitive with Secret Access
Appointment is subject to the completion of a favorable suitability or fitness determination, where reciprocity cannot be applied; unfavorably adjudicated background checks will be grounds for removal
Fair Labor Standards Act (FLSA): Non-Exempt
Selective Service Requirement: Males born after 12-31-59 must be registered or exempt from Selective Service
Recruitment Incentives: Not Authorized
Bargaining Unit Status: Yes
Pre-employment Physical Required: Yes
Education must demonstrate the knowledge, skills, and abilities necessary to do the work
Education must be from a college or university accredited by an organization approved by the U.S. Department of Education
To qualify based on education in lieu of specialized experience, applicants must possess: C. Combination: Combinations of successfully completed post-high school education and experience may be used to meet total qualification requirements for the GS-11 grade level
Specialized Experience: One year of specialized experience that equipped you with the particular competencies to successfully perform the duties of the position, and is directly in or related to this position
To qualify at the GS-11 level, applicants must possess one year of specialized experience equivalent to the GS-09 level or equivalent under other pay systems in the Federal service, military or private sector
Creditable specialized experience includes: Develops, installs and troubleshoots customer hardware and software issues
Diagnoses and resolves problems in response to customer IT problems and issues
Loads customer computers with the required software packages(s) and keeps lead officials informed regarding installations, quality of software, and customer service
Provides user training on PC hardware and software operations via telephone, email, remote access, and/or through on-site customer visits
GS-11: A Ph.D or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree or LL.M., if related
You MUST provide transcripts or other documentation to support your educational claims
Unofficial transcripts are acceptable at time of application
If you cannot obtain your graduate school's definition of one year of graduate study, 18 semester hours (or 27 quarter hours) should be considered as satisfying the requirement for one year of full-time graduate study
If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show that the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program
Benefits
Comprehensive benefits package
Company
DLA Careers
Welcome to DLA Careers! Here we’ll highlight civilian job opportunities and the benefits of working at the Defense Logistics Agency (DLA).
10001+ employees
Funding
Current Stage
Late StageCompany data provided by crunchbase