Cox Enterprises · 4 days ago
Customer Care Specialist II (Manheim)
Phoenix AZ
Full-time
Hybrid
Mid Level
$18.17/hr - $27.31/hr
3+ years expCox Automotive is a leader in transforming the automotive experience, and they are seeking a Customer Care Specialist II to manage client interactions and provide solutions. The role involves handling a high volume of calls, emails, and SMS while ensuring quality guidelines are met.
AdvertisingBroadcastingDigital MediaTelecommunications
No H1B
U.S. Citizen Only
Responsibilities
Proficient in all knowledge base requirements
Manage high volume of inbound calls, emails and SMS
Identify client needs, research issue and provide solutions and/or alternatives
Meet and/or exceed quality guidelines and key performance criteria
Work across the organization as needed to resolve client requests
Effectively communicate how to use any of our customer facing tools
Perform other task and duties as requested by management
Become proficient in all platforms, systems, and tools used to maintain carrier/client, records, transactions, documentation and relevant data
Qualification
Required
High School Diploma/GED and 3 years' experience in a related field
OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience
OR 5 years' experience in a related field
CANDIDATE MUST HAVE STABLE INTERNET CONNECTION WITH REQUIRED BANDWIDTH AND LIVE IN PHOENIX, AZ
Excellent oral and written communications skills, particularly in a phone, email or chat context
Attention to detail and follow-through
Demonstrated ability to adapt in a changing environment
Ability to multi-task within a fast-paced, high energy, dynamic and demanding environment
Demonstrated experience being a customer-focused, service-oriented professional
Preferred
Working knowledge and proficiency with Microsoft Office products
Must have flexibility to work evenings, weekends, holidays as required
Ability to handle multiple projects/tasks at a time
Servant team member with ability to build strong trusted relationships
Benefits
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year.
Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).
Company
Cox Enterprises
Cox Enterprises is a communications, media, and automotive services company.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$1.7M2014-12-15Grant· $1.7M
Leadership Team
Alexander Taylor
Chairman and Chief Executive Officer
Patrick O'Boyle
Senior Vice President of Corporate Development
Recent News
2026-01-07
Dayton Daily News
2025-12-11
Company data provided by crunchbase