Altice USA · 1 week ago
Senior Director, Vendor Management
USA.NC.Greenville
Full-time
Onsite
Director/Executive
15+ years expAltice USA, through its brand Optimum, is a leader in connectivity solutions, seeking a Senior Director of Vendor Management. This role involves strategic governance of business partner relationships and managing vendor compliance to enhance network performance and operational efficiency.
Communications Infrastructure
Responsibilities
Develop and implement vendor compliance policies and procedures to ensure adherence to company standards and regulatory requirements
Monitor vendor performance regularly and work with business partners to ensure consistency and goal adherence by implementing performance action plans when needed to drive improvement regarding compliance and service quality
Collaborate with cross-functional teams to develop and enforce vendor contracts, (SLA’s)-service level agreements, and (KPI’s)-key performance indicators to include scalation responsiveness and headcount budgeting
Lead audits and assessments of vendor operations to identify areas for improvement and ensure compliance with industry standards to include but not limited to CPE inventory, Quality control
Establish and maintain relationships with key vendor partners to foster collaboration and resolve issues efficiently
Provide guidance and support to field operations teams on vendor management best practices and compliance requirements, including managing training initiatives for business partners
Develop and manage operating and capital budgets related to vendor management activities
Ensure effective onboarding, offboarding, and credentialing processes for vendors and subcontractors
Collaborate with legal and regulatory teams to ensure vendor agreements comply with applicable laws and regulations
Monitor industry trends and best practices related to vendor management and compliance, recommending and implementing process improvements as needed
Qualification
Required
Minimum 15 years of business management experience, with increasing levels of responsibility in vendor management or related fields with half of those years being within the telecommunications industry
A thorough understanding of the (NPS)-Net Promoter Score and the effects that our initial actions from start to finish have on both our industry and brand reputation. Ability to parse through this data and layout a collective improvement plan
Proven success in developing and implementing vendor compliance programs
Strong understanding of vendor selection, performance management, and contract negotiation
Experience in conducting in person and virtual audits and assessments of vendor operations
Excellent communication and negotiation skills with the ability to build strong relationships with external partners
Demonstrates leadership and problem-solving abilities in a complex operational environment
Proficiency in MS Office software (Excel, Word, PowerPoint)
Strong project management skills with the ability to prioritize and manage multiple initiatives
Knowledge of regulatory requirements and industry standards related to vendor management
Valid driver's license in compliance with state law
Preferred
Certifications surrounding data analytics and process improvements are a plus such as Six Sigma or Franklin Covey programs, and leadership etc
Company
Altice USA
Thanks for visiting our page. Altice USA is now Optimum Communications, Inc. We are no longer operating under the Altice USA name.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$3BKey Investors
BC Partners
2025-11-25Post Ipo Debt· $2B
2025-07-17Post Ipo Debt· $1B
2017-06-23IPO
Leadership Team
Marc Sirota
EVP, Chief Financial Officer
Benjamin Smith
SVP, Chief Information Security Officer
Recent News
bloomberglaw.com
2025-12-06
2025-12-05
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