NEOGOV · 17 hours ago
HELP DESK TECHNICIAN
Dimondale, MI
Full-time
Onsite
New Grad, Entry, Mid Level
$23.23/hr - $31.91/hr
0+ years expNEOGOV is part of the State of Michigan's Department of Technology, Management and Budget, which supports various state agency operations. The Help Desk Technician will provide IT support to state employees, logging and tracking requests, resolving issues, and assisting with technology implementations.
GovTechHuman ResourcesInformation TechnologySoftware
No H1B
Responsibilities
Log and track requests received from clients
Investigate, evaluate and resolve reported support issues and requests
Responsible for providing technical assistance in the implementation of technology and automation initiatives
Log, categorize, prioritize incidents, perform initial diagnosis and determine if escalation is necessary
Installing and maintaining software
Serving as a troubleshooter in the implementation and use of workstations and associated software and hardware
Answering technical phone lines
Qualification
Required
Possession of a certificate in information systems, data processing, electronics technology, mainframe operations, or microcomputer systems gained through completion of a one-year, college level curriculum
Information Technology Technician 7: No specific type or amount is required
Information Technology Technician 8: One year of experience equivalent to an Information Technology Technician 7
Information Technology Technician E9: Two years of experience equivalent to an Information Technology Technician, including one year equivalent to an Information Technology Technician 8
Information Technology Technician 10: Three years of experience equivalent to an Information Technology Technician, including one year equivalent to an Information Technology Technician E9
Significant on-the-job or other technical training that can be shown to provide the required knowledge of information systems equivalent to that gained through completion of a one-year, college level curriculum may be substituted for the post-secondary certificate
Possession of an associate's degree in information systems, data processing, electronics technology, or microcomputer systems may be substituted for one year of information technology technician work experience
If applicable, attach copies of official college transcripts to your application. (Internet version of transcripts will not be accepted). Failure to attach applicable transcripts may result in your application being screened out
Your application for any position does not guarantee that you will be contacted by the Department/Agency for further consideration. Only those applicants interviewed will be notified of the results
You understand that if you are the selected applicant you are required to pass a State Police background check, requiring fingerprinting for state and federal criminal background records. The background search will include, but is not limited to arrests, criminal charges, criminal convictions, and any information regarding contact with a criminal justice agency
In accordance with federal law, all new employees must provide proof of eligibility to work in the United States within three business days of beginning employment
Preferred
Experience in providing IT Desktop Support in a call center environment
Experience working in Remedy or another IT ticketing system
Experience with VOIP Phone Technology
Experience in smart device troubleshooting
Experience working in a small team environment
Experience in Customer Service
Experience in Remote Desktop Support
Experience working for the Client Service Center for at least 1040 hours (6 months)
Benefits
Health, mental health, dental, vision, and life insurance coverage for the whole family.
No-cost life insurance at double your annual salary, paying up to $200,000.
No-cost vision insurance.
Disability coverage providing extended benefits and partial pay.
Supplemental pay and insurance during some military leaves.
15 to 35 paid personal days per year.
13 paid sick days per year.
12 weeks of paid parental leave after a birth or adoption.
Up to 14 paid holidays per year including New Year’s and Christmas Eve, Memorial and Labor Day, Thanksgiving, Veterans Day, and Juneteenth.
Up to 1 paid day of school and community leave annually.
401(k) and 457 enrollments offered to new hires with multiple investment options.
4% automatic contribution by the state for 401(k) plans.
Up to a 5% match for additional 401(k) account contributions.
State contributions fully vest after 4 years.
Funds may be rolled in from previous retirement accounts.
Alternate/Remote-Work Schedules for some positions.
Bonus and Longevity Pay Programs.
Tax-Advantaged Parking and Health Savings Accounts.
Public Service Loan Forgiveness Program Eligible Employer.
Tuition Reimbursement Program.
Professional Development.
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase