Eliassen Group · 4 days ago
Infrastructure Support Analyst
St Cloud, MN
Contract
Onsite
Senior Level
$35/hr - $42/hr
5+ years expEliassen Group is seeking an Infrastructure Support Analyst to implement, monitor, and maintain end-user devices and core infrastructure components. The role involves troubleshooting advanced technical issues, collaborating with teams and vendors, and ensuring stable daily operations within various environments.
ConsultingRecruitingStaffing Agency
Responsibilities
Troubleshoot and resolve advanced computer, telephony, printer, and endpoint hardware and software issues as a senior escalation point
Plan, configure, and install computers, telephony systems, printers, and related hardware and software according to established standards
Apply and enforce standards for end-user devices, operating environments, and security configurations across the organization
Participate in technical assessments and assist in implementing approved infrastructure changes, upgrades, and improvements
Provide secondary system and network administration support as assigned
Serve as a senior escalation point for complex IT service issues requiring advanced problem solving and cross-team collaboration
Evaluate performance and usability of technologies and assist with testing, implementation, and training for new solutions
Provide technical training to end users as required
Lead medium to large projects and continuous improvement efforts as a technical representative
Track time spent on requests, incidents, projects, and tasks
Document technical solutions and configuration processes
Qualification
Required
Experience supporting Active Directory and Azure AD/Entra hybrid environments, including user, device, and group administration
Knowledge of Windows operating system architecture, endpoint configurations, and enterprise software deployment practices
Experience with Microsoft 365 applications including Outlook, Teams, SharePoint, and OneDrive
Experience supporting computer hardware components, peripherals, imaging or baseline configuration, and driver or firmware management
Knowledge of network infrastructure concepts
Knowledge of endpoint security practices
Ability to communicate effectively in written and verbal formats and present to diverse audiences
Ability to handle inquiries, apply active listening, and articulate ideas clearly and concisely
Ability to work independently and collaboratively with a results-oriented approach
Associate's degree in a related field or equivalent work experience
Preferred
Five years related experience and or training or the equivalent of education and experience
Benefits
Medical
Dental
Vision benefits
401k with company matching
Life insurance
Medical (choice of 3 plans)
Dental
Vision
Pre-tax accounts
Other voluntary benefits including life and disability insurance
401(k) with match
Sick time if required by law in the worked-in state/locality
Company
Eliassen Group
Eliassen Group provides strategic consulting solutions for business, clinical, and IT sector.
1001-5000 employees
H1B Sponsorship
Eliassen Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (56)
2024 (56)
2023 (42)
2022 (48)
2021 (50)
2020 (61)
Funding
Current Stage
Late StageTotal Funding
unknown2018-11-05Acquired
Leadership Team
Delores Lenzy-Jones
CFO Partner
Jason Kline
SVP, and Head of Agile Practice
Recent News
Company data provided by crunchbase