Omni Hotels & Resorts · 19 hours ago
Kestra Restaurant Host/Hostess
Boston, MA
Full-time
Onsite
New Grad, Entry Level
$30.26/hr - $30.26/hrOmni Hotels & Resorts is a luxury hotel chain and the Omni Boston Hotel at the Seaport is their newest property located in Boston. The role of the Restaurant Host/Hostess involves delivering excellent guest service, managing reservations, and ensuring compliance with service standards to create a memorable dining experience for guests.
ConsultingEventsFood and BeverageHospitalityResorts
Responsibilities
Consistent maintenance and refinement of service standards. Ensures compliance with all hotel standards and local laws
Ensure compliance with health, safety and sanitation awareness standards. Prepare daily for health department and Ecosure inspections
Perform all necessary tasks for a host according to the standard operating procedure of the hotel including but not limited to answering phone, managing reservations and table assigmnents, greeting guest, seating guests, explaining restaurant concepts
Perform all sidework as assigned by management including but not limited organization of restaurant host stand and guest entrance, menu cleanliness
Responsible to adhere to all proper trash procedures
Must retain and maintain complete knowledge of all food and beverage menu items
Report to management any need for housekeeping or maintenance of restaurant and restaurant equipment
Responsible to maintain all furniture, fixtures and equipment to a high standard. Minimize breakage by demonstrating care when handling hotel assets and equipment
Perform proper steps of service when seating guests. Responsible for ensuring high-quality table sets prior to seating tables
Ensure positive guest service and respond positively to complaints, taking all appropriate actions to turn dissatisfied guests into return guests
Respond to guests’ requests in an accurate and timely manner, creating a positive outcome that will result in a memorable experience
Maintain knowledge of hotel offerings and local surroundings, i.e. nearby entertainment, theaters, etc
Contribute to the restaurant sanitation operation and timing of service out of the kitchen and to the table. Ensures prompt delivery and quality control from point of departure to arrival
Responsible to attend daily stand up meeting to gather relevant information prior to service
Contribute to the cleanliness and organization of all restaurant space, FOH & BOH
Executes all necessary instructions on Restaurant Event Orders
Encourages and builds mutual trust, respect and cooperation among co-workers. Treats co-workers fairly and equitably
Maintain a professional, neat and organized appearance according to Omni Boston Seaport standards
Respond swiftly and effectively in any emergency or safety situations. Ensure a safe working and guest environment to reduce the risk of injury or accident
Attend all required department trainings and meetings
Perform any other duties required by leadership
Qualification
Required
Candidate must have hands-on food and beverage knowledge and a comprehensive, working knowledge of the hospitality business
Must be willing to work flexible hours as needed during busy times and high-profile events, including nights, weekends and holidays
Highly developed customer service skills; possessing a friendly approachable demeanor and strong problem-solving abilities, with a keen eye for detail
Proven ability to engage guests at all levels. Must be passionate about providing warm, engaging and personalized service
Candidate must be able to work in a fast-paced environment and be able to handle multiple priorities
Must possess the ability to handle stressful and busy hotel operations. Ability to maintain a positive and professional demeanor and composure at all times
Must have the ability to report to work on time and when scheduled
Must have the ability to stand and/or walk for extended periods of time
Must meet standards of appearance and maintain a high level of personal hygiene at all time
Clear, concise written and verbal communication skills. Candidate must be comfortable speaking to guests. Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co-workers
Computer literacy to include: Payroll systems, Micros, POS systems
Serve Safe certified | Unexpired TIPs required
Preferred
A minimum of relevant host experience in a fine dining restaurant is strongly preferred
Company
Omni Hotels & Resorts
Omni Hotels creates memorable guest experiences at 60 luxury hotels and resorts in North America
Founded in 1983
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Jeff Doane
Chief Commercial Officer
Joy Rothschild
Senior HR executive
Recent News
2025-12-02
2025-11-15
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