Computershare · 4 months ago
Application Support Analyst
150 Royall Street, Canton, MA, 02021, US
Full-time
Hybrid
Entry, Mid Level
$73K/yr - $105K/yr
2+ years expComputershare is a global leader in financial administration with over 12,000 employees across more than 22 countries. They are seeking a permanent full-time Application Support Analyst to support and maintain a suite of applications within their Global Computershare Communication Services business, ensuring service continuity and effective resolution of software support issues.
BankingFinance
Responsibilities
Ensuring systems are maintained and managed within agreed service level and in line with company policy or standards
Playing an active role in the Incident, Problem and Change Management processes ensuring continuity of service
Undertaking reviews to identify defects and ambiguities in requirements, designs, specifications & test cases
Driving process improvement, consistency, and global alignment throughout the group
Making use of automation, capacity and configuration management, monitoring solutions and other relevant tools and techniques
Proactively building professional relationships with other technical teams and key business stakeholders
Acting as a business partner to support the business objectives
Supporting IT assurance and compliance processes while effectively managing risk within the Application Support Group
Qualification
Required
2+ years' experience of working within an Application Support role or similar which is aligned to the ITIL framework, especially Incident, Problem, Change, Transition & Business Relationship Management
Understanding of technologies such as MS Windows, MS Server, Azure, Active Directory, SQL or equivalent
In-depth knowledge of Application Support techniques and best practices
Understanding of industry direction and best practices
Passionate about good customer outcomes and service excellence
Knowledge of service governance processes and the ability to understand risk to services
Good understanding of IT compliance, Information security and audit
Experience developing and maintaining business relationships aligned to operating agreements and KPIs
Preferred
Experience in service delivery in a B2C environment with tight SLAs
Experience operating in IT roles in a Communications industry and market
Benefits
Paid parental leave
Health and wellbeing rewards that can be tailored to support you and your family, including paid time off, observed holidays, medical, dental and vision plans
Invest in your future with 401k matching, setting aside salary to purchase shares in our company and tax-advantaged flexible spending plans, including healthcare, dependent care and commuter
Income protection. Our package includes short and long-term disability benefits, life insurance and supplemental life insurance
Company
Computershare
Welcome to a world of potential Computershare can genuinely be considered an Australian success story.
10001+ employees
H1B Sponsorship
Computershare has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (7)
2023 (2)
2020 (4)
Funding
Current Stage
Public CompanyTotal Funding
unknown1994-05-27IPO
Leadership Team
Rachel Young
Senior Vice President, Head of Marketing - Corporate Trust
Recent News
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