Oregon State Credit Union · 21 hours ago
ITSM Developer
Corvallis, OR
Full-time
Hybrid
Mid Level
$111K/yr - $111K/yrOregon State Credit Union is one of the most respected credit unions in the Northwest, seeking an ITSM Developer to enhance their Information Services Operations. The role focuses on designing and optimizing the IT Service Management platform, implementing integrations, and improving operational efficiency in alignment with ITIL 4 best practices.
BankingFinanceFinancial Services
Responsibilities
Proven experience developing and customizing ITSM platforms (preferably SolarWinds Service Desk). Ability to design advanced workflows, automation rules, SLA monitoring, and build dashboards for operational visibility
Hands-on experience architecting integrations between ITSM and enterprise systems such as HCM, SharePoint Online, and Microsoft Power Platform. Skilled in automating service catalog updates, onboarding/offboarding workflows, and knowledge base publishing
Strong understanding of CMDB design and IT asset lifecycle management. Ability to implement governance, audit mechanisms, and integrate CMDB with incident, change, and problem management modules
Deep familiarity with ITIL 4 principles and their practical application. Commitment to staying current with emerging ITSM technologies and leveraging AI-driven enhancements for predictive incident management and workflow optimization
Excellent written and oral communication skills, with the ability to collaborate across technical and non-technical teams. Strong analytical and independent problem-solving capabilities
Qualification
Required
Proven experience developing and customizing ITSM platforms (preferably SolarWinds Service Desk)
Ability to design advanced workflows, automation rules, SLA monitoring, and build dashboards for operational visibility
Hands-on experience architecting integrations between ITSM and enterprise systems such as HCM, SharePoint Online, and Microsoft Power Platform
Skilled in automating service catalog updates, onboarding/offboarding workflows, and knowledge base publishing
Strong understanding of CMDB design and IT asset lifecycle management
Ability to implement governance, audit mechanisms, and integrate CMDB with incident, change, and problem management modules
Deep familiarity with ITIL 4 principles and their practical application
Commitment to staying current with emerging ITSM technologies and leveraging AI-driven enhancements for predictive incident management and workflow optimization
Excellent written and oral communication skills, with the ability to collaborate across technical and non-technical teams
Strong analytical and independent problem-solving capabilities
Bachelor's degree in business management of information systems, Computer Science, or equivalent professional experience
Proven experience in ITSM development and integration projects
Proficiency in Microsoft Power Platform, SharePoint Online, and HCM system integrations
Benefits
Competitive wages, bonuses, paid holidays and paid time off
100% credit union paid employee coverage for medical, vision, dental, life and disability insurance; dependent coverage also available
401k Plan with an amazingly generous credit union match
Tax-saving Flexible Spending and Health Savings Plans
Premier membership perks, company clothing, wellness and recognition programs
Company
Oregon State Credit Union
Oregon State Credit Union provides financial and online banking services.
Founded in 1954
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
J. Derrick Peterson
Executive Vice President and Chief Financial Officer
Kim Sather
Executive Vice President and CIO
Recent News
2025-08-14
Portland Business Journal
2025-01-27
American Banker
2023-04-12
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