Dana-Farber Cancer Institute · 1 day ago
Patient Records Specialist
Methuen, MA
Full-time
Onsite
Entry Level
$46K/yr - $51K/yr
1+ years expDana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. The Patient Records Specialist II is responsible for coordinating and organizing materials for new patient visits and providing administrative support to ensure effective patient care.
CommunitiesHealth CareHealth DiagnosticsHospitalNon ProfitOncology
Responsibilities
Uses electronic tracking systems to thoroughly document progress in all tasks, including retrieval of pertinent patient materials
Uses standard processes and protocols to monitor and follow up with patients, hospitals, and other parties on materials status
Collaborates with fellow Records Specialists and New Patient Coordinators to ensure seamless coverage and task management in times of full and partial staffing levels; This may include assisting with registering, scheduling, or performing other tasks that are typically the responsibilities of the New Patient Coordinators
Maintains standard communication with DFCI clinical and support staff with regard to status of patient materials
Assists in processing paperwork and completing administrative tasks associated with clinical care including managing materials requests, orders, and records uploading
Responds to emails and manages other requests as appropriate for new patients. This includes the responsibility to relay detailed clinical information provided by patients, internal/external providers, and others such as staff from ancillary services
Resolves problems independently, ensures continuous communication with New Patient Coordinators, and appropriately escalates issues to management
Possesses a level of independence requiring knowledge of multiple disease specific programs
Provides administrative support and coordination for all aspects of patient care for new patients, primarily focused on supporting materials management
Triages issues and answers general questions, with the goal of resolving requests in real time
Recognizes emergencies and appropriately responds using standard operating procedures and critical thinking skills
Serves as a liaison for patients including efficient routing of calls per telephone triage guidelines
Can comprehend and implement new concepts or modifications to processes requests quickly
Ensures quality clinical care and adherence to standard operating procedures and compliance requirements
Schedules appointments following guidelines that support continuity of care and a high standard of timely communication and rescheduling as necessary
Appropriately arranges resources and materials to support the patient experience and visit for new patients, i.e. review and organize medical records, coordinate receipt of tissue, ensure patient hand carries CDs into appointment, ensure receipt of new patient appointment packet
Answers telephone calls, responds to emails, and manages other referral inputs, as appropriate for new patients. This includes the responsibility to collect detailed clinical information provided by patients, internal/external providers, and others such as staff from ancillary services, and either resolve problems directly or ensure appropriate escalation to management
Strives to meet defined service levels and key performance indicators
Provides program specific information to callers and refers calls as necessary
Assists in processing paperwork associated with clinical care including managing materials requests, signing up for EMR portal
Functions as a content expert/resource leader/champion in quality improvement/process improvement initiatives and projects, as required
Assists in the training and mentoring of staff, acting as primary trainer for new hires within the disease center or pod
Handles complex materials management processes and is seen as an expert on all aspects of new patient materials management
Assists staff with complex administrative responsibilities and intra/inter-institutional coordination and communication
Assists in developing and maintaining training materials and other resources
Provides guidance and training for pod staff as needed
Other duties and responsibilities as required
Qualification
Required
A Bachelor's Degree in health administration or related field is strongly preferred
a minimum of 12 - 18 months of experience as a Patient Records Specialist I are required
Ability to function as an integral member of the team
Excellent communication, organizational, and customer service skills
Strong attention to detail
Must possess the ability to multi-task and problem solve on the spot
Excellent phone etiquette
PC proficiency
Company
Dana-Farber Cancer Institute
Dana-Farber Cancer Institute is a center dedicated to carrying out adult and pediatric cancer treatment activities and advanced research.
1001-5000 employees
H1B Sponsorship
Dana-Farber Cancer Institute has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (191)
2024 (145)
2023 (155)
2022 (139)
2021 (105)
2020 (113)
Funding
Current Stage
Late StageTotal Funding
$88.08MKey Investors
Elaine and Eduardo Saverin FoundationThe DeGregorio Family FoundationLlama
2025-11-24Grant· $20M
2025-05-06Grant· $1M
2024-09-24Grant· $0.5M
Leadership Team
Edward Benz
CEO
Recent News
2026-01-13
Company data provided by crunchbase