Golden 1 Credit Union · 2 days ago
Operations Continuous Improvement - Technical Procedure Writer
Sacramento, CA
Full-time
Onsite
Entry, Mid Level
$33.86/hr - $36.50/hr
2+ years expGolden 1 Credit Union is focused on enhancing their Service Operations through effective procedural documentation. The Technical Procedure Writer is responsible for creating, updating, and standardizing procedural documentation while ensuring compliance with industry standards and collaborating with various stakeholders.
BankingFinanceFinancial Services
Responsibilities
Develops, writes, and revises assigned procedures for clarity, conciseness, consistency, and accuracy
Collaborates with subject matter experts and business partners to gather information and verify accuracy
Obtains required background information through research and interviews with business process owners, managers, supervisors, and frontline staff
Translates complex, non-standardized process information into easily understandable procedural content for multiple audiences
Creates and edits screenshots, process flow diagrams, and other visual aids, as required
Submits draft documentation to peers and writing manager for further review or edits
Effectively manages review processes, communications, and required resources for assigned projects
Tracks and updates procedures for compliance and audit findings, regulatory changes, and internal process or policy updates, as required by business units
Assesses and incorporates any system-wide changes that impact documentation
Assists in implementing approved procedures by coordinating the distribution of documents to staff and responding to any questions that may arise
Maintains complete and accurate project status reporting for assigned projects and deliverables
Obtains and maintains a thorough knowledge of credit union policies and procedures, products and services, systems and software, as needed
Maintains a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy and anti-money laundering laws appropriate to the position
Maintains ongoing professional development
Participates in ad hoc project teams
Performs other duties as assigned
Qualification
Required
Bachelor's degree in English, Communications, Technical Writing, or related field
Two years or more experience in writing procedural documentation, preferably in the financial services industry
Knowledge banking and/or credit union products and services as well as operational procedures
Familiarity with banking/credit union data processing, operating, and training systems and/or software such as LoansPQ, Teller Navigator, DataSafe, and Fiserv
Familiarity with internal collaboration tools and knowledge bases
Advanced technical writing skills with a user-centric orientation
Strong oral and written communication skills
Superior organizational and time management skills
Customer service skills
Proficient in MS suite of products/solutions (Teams, Outlook, Excel, PowerPoint, Word, SharePoint, ConvergePoint)
Basic skills to operate standard office equipment such as electronic banking equipment, personal computers and ten key
Outstanding business, oral, and written communications skills
Strong procedural writing skills supported by hands-on experience
Must possess sufficient manual dexterity to skillfully operate online computer terminal and other standard office equipment, including personal computer and telephone
Company
Golden 1 Credit Union
Golden 1 Credit Union is a financial cooperative that offers checking, savings, home loan, investment, insurance and online services.
1001-5000 employees
H1B Sponsorship
Golden 1 Credit Union has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2022 (1)
Funding
Current Stage
Late StageLeadership Team
Allyson Hill, CPA
Senior Vice President, Chief Financial Officer
Joseph Harrison, CPA (Oregon), CRCM, CIA, CAMS, CFE
Senior Vice President - Chief Compliance Officer
Recent News
The Business Journal
2025-10-04
2025-10-02
Company data provided by crunchbase