Beyond TalentEdge · 3 days ago
Help Desk Technician Tier II
Rochester, NY
Full-time
Onsite
Entry, Mid Level
$21.63/hr - $31.25/hr
1+ years expBeyond TalentEdge has a direct hire opportunity for a Help Desk Technician Tier II. This role provides tier-1 and tier-2 support to employees across corporate and warehouse/manufacturing environments, troubleshooting hardware, software, connectivity and line-of-business applications.
EmploymentRecruitingStaffing Agency
Responsibilities
Provide tier-1 and tier-2 end-user support (onsite and remote) for Windows desktops/laptops, Chrome devices, and mobile scanners
Troubleshoot and support line-of-business applications and common productivity tools
Triage tickets in the helpdesk/ticketing system, update users, and escalate complex issues to IT staff or vendors as appropriate
Onboard and offboard employees: account creation/deactivation, mailbox setup, permissions, device provisioning and handoff
Build, image, upgrade, deploy, and decommission workstations using standard imaging tools and processes; verify application access post-deployment
Support printers and RFID/label printers as needed
Maintain accurate IT asset tracking and inventory; manage lifecycle and licensing records
Configure, troubleshoot, and maintain barcode scanners and mobile data collection devices
Diagnose basic network issues (SSID connectivity, IP addressing, ethernet) and coordinate escalations for broader network faults
Create and maintain SOPs, knowledge-based articles, and user documentation based on recurring incidents and rollouts
Assist with application, hardware, and system rollouts as needed
Participate in scheduled maintenance windows and occasional after-hours support
Qualification
Required
Associate degree in Computer Science/Information Technology or equivalent experience
1–3 years in a help desk, desktop support, or similar IT role
Strong Windows desktop experience (imaging, troubleshooting, configuration); comfortable supporting Chrome devices and mobile scanners
Experience supporting line-of-business applications
Familiarity with printers/label printers, scanners, and workstation lifecycle management
Basic networking knowledge (DHCP, DNS, TCP/IP, SSID/wireless troubleshooting)
Strong customer service, communication, and time-management skills; able to explain technical concepts to non-technical users
Comfortable working with limited standardization and learning new applications quickly
Certifications such as CompTIA A+, Network+, Microsoft MTA/MD-100, or equivalent
Experience with imaging/deployment tooling (MDT, SCCM/Endpoint Manager, Autopilot, etc.)
Prior experience in logistics, warehouse, or cold-chain environments (label printing/manifesting experience a plus)
Previous experience with WorldShip and/or DSI
Company
Beyond TalentEdge
Beyond TalentEdge is your full-cycle talent acquisition partner, acting as a seamless extension of your team. Formerly RBA Staffing.
11-50 employees
H1B Sponsorship
Beyond TalentEdge has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (6)
Funding
Current Stage
Early StageCompany data provided by crunchbase