The Management Trust · 9 hours ago
RECEPTIONIST
The Management Trust is a community association management company that emphasizes integrity and support in building communities. The Receptionist is responsible for providing exceptional customer service and administrative support in a fast-paced environment, serving as the first point of contact for callers and visitors.
Real Estate
Responsibilities
Answer incoming phone calls quickly, warmly, and professionally
Check voicemails throughout the day and route correctly
Greet visitors and ensure adherence to Company policies regarding sign-in/out logs, visitor badges, and guests being accompanied by an employee
Process daily incoming mail, prepare for distribution, and post outgoing mail
Identify high-priority and/or sensitive mail (i.e. to Human Resources), and properly route any returned mail
Monitor incoming faxes and process immediately
Attend each copy/fax/supply station daily; this includes filling all copiers with paper, making sure forms are available in designated locations, and that all relevant supplies are on-hand (i.e. pens, paper clips, staples, etc.)
Monitor the postage machine/supplies, fund balance, and either service when needed (i.e. if the machine is out of ink) or coordinate appropriate vendor support
Alert supervisor to issues related to phones, faxes, or other potentially disruptive matters in the reception area
Arrange for backup support for planned absences, with supervisor approval
Prepare conference rooms with beverages and/or meals for meetings
Maintain a clean and well-organized reception area
Maintain current records (i.e. contact lists) for the reception desk
Other duties and special projects as assigned
Qualification
Required
High School Diploma (or equivalent)
Proficiency in administrative support – generally between 1-4 years
Solid knowledge of Microsoft Outlook, Excel, and Word; intermediate skills a plus
Conflict resolution skills
Ability to meet deadlines and address time-sensitive issues
Superior multi-tasking skills
Excellent written and verbal communication
Ability to provide high-level customer service with astute attention to detail and organization
Must be a team player
Ability to manage workflow amid shifting priorities
Willing to learn Company process and procedures, and learn/use proprietary software
Adaptable and dependable with a solid attendance record
Professional and respectful demeanor with all internal and external customers at all times
Preferred
Experience in reception and customer service preferred