Nightwing · 1 week ago
Senior Mission Manager
Sterling, VA
Full-time
Hybrid
Senior Level
7+ years expNightwing is a company that provides advanced cyber, data operations, systems integration, and intelligence mission support services. The Senior Mission Manager will act as the primary liaison between the client and the organization, ensuring contract adherence, driving client satisfaction, and leading a team of Mission Managers to align internal teams with the client's evolving needs.
Information Technology & Services
Responsibilities
Serve as the main point of contact for assigned client programs, building and maintaining strong, trust-based relationships
Ensure contractual obligations are fully understood and executed across the operations team
Track, manage, and report on labor utilization, forecasting, and burn rates to ensure alignment with project budget and scope
Conduct regular program reviews and status updates with the client and internal stakeholders
Translate client goals into actionable operational objectives and ensure deliverables meet defined success criteria
Work closely with SOC leadership, project managers, and technical leads to ensure successful execution of services
Proactively identify and resolve issues or blockers within service delivery
Hold cross-functional teams accountable for performance and adherence to contractual KPIs and SLAs
Maintain a deep understanding of the client environment and ensure internal teams are well-informed and aligned
Act as a trusted advisor to the client, identifying needs and proactively proposing enhancements or additional services
Collaborate with business development and technical leads to craft customized solutions that align with client security objectives
Drive upsell opportunities and renewal discussions with a focus on long-term client retention and satisfaction
Provide input to pricing models, scope definition, and RFP responses as needed
Lead a team of Mission Managers supporting various client programs
Provide coaching, mentorship, and performance feedback to junior Mission Managers
Establish and refine best practices for client engagement, program delivery, and reporting standards
Participate in the hiring and training of new Mission Managers
Qualification
Required
7+ years of experience in program or account management within the cybersecurity, MSSP, or IT services industry
Proven success in managing enterprise clients and driving service delivery excellence
Strong understanding of SOC operations, cybersecurity frameworks, and managed services delivery
Demonstrated ability to forecast, track labor and financial metrics, and manage budgets
Experience identifying client needs and generating consultative sales opportunities
Exceptional communication, organizational, and interpersonal skills
Leadership experience managing or mentoring a team
Company
Nightwing
We are the intelligence services company that continually redefines the edge of the possible to keep advancing our national security interests.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase