KPMG US · 1 day ago
Senior Associate Engineer - End User Computing Desktop Engineering (contract)
United States
Contract
Remote
Mid, Senior Level
$70/hr - $85/hr
3+ years expKPMG US is seeking a Senior Associate Engineer in End User Computing Desktop Engineering to enhance their desktop engineering capabilities. The role involves engineering desktop operating system architecture, operating Intune and MECM services, and collaborating with teams to improve user experience and service delivery.
Financial Services
No H1B
Responsibilities
Engineer desktop operating system architecture, design, build, implementation, maintenance, and retirement
Operate Intune and MECM (SCCM) components and services such as Operating System Deployment, Software Updates, Software Deployments, Collections, Compliance Baselines, Software Package & Applications, and Client Health
Provide engineering services for desktop Privilege Management to allow or deny listing of executables and applications with products such as Ivanti and Intune
Collaborate with other engineering, operations, and support teams to provide direction and support, streamline processes, gain efficiency, and enhance the overall user experience
Maintain systems and processes that enable management & security on endpoints such as Group Policy and Configuration Profiles
Manage Tier 3 and higher ticketing system queues and process tickets, acting as point of escalation interface with IT and business units on a regular basis to support requests from internal customers, working with vendors when needed to resolve complex technical issues
Review delivery and uptime metrics associated with services provided and drive continual service improvements regardless of where the technology components, skills, or processes reside
Create and maintain documentation, including roadmaps, architecture, operational procedures, knowledge articles, user reference guides, and project plans
Create test plans and cases for new applications and tool offerings; routinely evaluate engineering and operation process and application configurations, recommending and implementing enhancements where needed
Qualification
Required
Minimum three years of recent experience with and strong understanding of desktop operating systems and various infrastructure technologies such as WAN/LAN, TCIPIP, DHCP, DNS, and VPN
Possess knowledge of Intune, MECM (SCCM), Windows Desktop Operating Systems (Win10/11), Hybrid Join, and Co-management; Client VPN solutions such as Pulse, Cisco Secure/Any Connect, and ZScaler. Microsoft Bitlocker, Microsoft Office Suite (O365, M365), Browsers (Edge, Chrome), CrashPlan/Code42, Active Directory & Group Policy. Knowledge of Mac OS and Linux distros is a plus
Strong script authoring skills in PowerShell
Working knowledge of Windows Defender, Data Loss Prevention, Network Access Controls, Bitlocker, Active Directory/Group Policy, and PowerBI
Proven experience in Agile development frameworks such as Kanban and Scrum with a strong ability to analyze, structure, and break down complex deliverables and tasks into multiple pieces
Exceptional customer service skills with the ability to work with onshore and offshore business units, and the ability to meet project deliverables with minimal user disruption
Strong verbal/written communication skills, with ability to effectively interact with individuals at all levels of responsibility and authority; must be able to prioritize, delegate and foster the development teams to lead/support an environment driven by customer service and team work; strong trouble-shooting and organizational skills and ability to work on multiple projects simultaneously; ability to participate in resource planning processes based on defined organizational plans
Advanced level ability to troubleshoot, research, and resolve complex enterprise client-server software, hardware, and network problems
Company
KPMG US
KPMG is one of the world’s leading professional services firms and the fastest growing Big Four accounting firm in the United States.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Lynne Doughtie
Former Chairman and CEO
Paul Knopp
Chair and CEO
Recent News
Australian Financial Review
2024-05-12
2024-05-07
Media OutReach
2024-04-30
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