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RiverStone Health · 22 hours ago

Administrative Assistant

Billings, MT

Full-time

Onsite

New Grad, Entry Level

$18.15/hr - $21.74/hr

RiverStone Health is an essential provider of personal and public health services in Yellowstone County and south-central Montana. The WIC Administrative Assistant role involves providing administrative and customer support to the WIC Program, ensuring high levels of service and managing various clerical tasks.

Health CareMedicalPersonal Health

Responsibilities

Compassionate, friendly and professional customer communications in person, over the phone and in writing

Provide administrative and clerical services to support successful completion of projects, assignments, or program activities

Answer telephone and give information to callers, take messages, or transfer calls to appropriate individuals

Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs

Actively participate in supporting the goals, objectives and other organizational initiatives of the department or program

Clerical services include but are not limited to managing incoming and outgoing mail, ordering and dispensing supplies, operating office equipment, coordinate mailings, compose letters and emails, record and distribute meeting minutes, develop spreadsheets, maintain databases and electronic and paper filing

Manage time sensitive projects and meet deadlines in an accurate manner

Coordinate communications with supervisor(s), co-workers, and clients

Maintain confidentiality and respect for client privacy

Attend staff and educational meetings

Enjoys working with families with infants and young children

Displays flexibility in rotation of tasks and duties and in working through changes in policies and procedures

Maintains work and customer waiting areas in a manner that presents the program as welcoming, clean, sanitary and organized

Develops a working knowledge of rules and regulations associated with the Montana WIC Program

Understands and supports the four tiers of WIC benefits: nutrition education, referrals, supplemental foods and breastfeeding promotion and support

Able to clearly communicate to program applicants and participants all rights, responsibilities and benefits of the WIC Program

Remain updated on referral resources for program applicants and participants and to make and document said referrals

Ability to perform basic arithmetic operations in calculations of income

Travels to outlying sites, as needed, and in all seasons, to provide WIC services. This includes driving a program vehicle as well as loading, unloading and movement of equipment and supplies

Staff and program meetings and trainings may include infrequent out of town travel

Perform other duties as assigned, in support of RiverStone Health’s mission and goals

Qualification

Customer serviceComputer literacyMedical terminologySpanish speakingEmpathetic listeningDetail-orientedTeam collaborationCommunication skills

Required

High School diploma or equivalent

Any combination of experience and training which provide the equivalent scope of knowledge, skills, and abilities necessary to perform the work

Computer literacy, including Excel, Outlook and Word

Knowledge of modern office procedures, practices and equipment

Ability to maintain a calm and positive demeanor during difficult client interactions

Ability to display non-judgmental and empathetic listening skills

High degree of detail-oriented skill level

Knowledge and understanding of protected sensitive patient health information (HIPAA) and confidentiality

Ability to work collaboratively and maintain a positive work environment

Ability to communicate clearly and accurately with supervisors, co-workers and customers

Ability to prioritize and perform a wide range of tasks under pressure of continuous interruptions

Ability to perform job duties with integrity and innovation to ensure completion and a high level of quality

Ability to understand and adhere to required administrative policies and procedures