Textron · 5 days ago
Customer Relations Manager (Aircraft Maintenance) - Orlando, FL
US-Florida-Orlando
Full-time
Onsite
Mid, Senior Level
5+ years expTextron is a company focused on providing exceptional service in the aviation sector. The Customer Relations Manager serves as the main point of contact for customers, ensuring satisfaction by coordinating with the Service Center Team and addressing customer inquiries.
AerospaceFinanceIndustrial
Responsibilities
Coordinate and communicate all aircraft issues with the customer
Meets customer upon arrival, reviews work scope with Customer and add squawks as required during arrival debrief
Review warranty programs
Discuss applicable service bulletins, quotes, and flat rates as required by the Customer
Adjust schedule as needed
Discuss credit terms and collect prepay or deposits, if applicable
Define communications and discrepancy approval process with the Customer throughout visit
Confirm Customer’s schedule and verifies Customer information in database
Provide schedule estimate update to the Customer
Communicates initial service order and work scope to Lead after Customer debrief
Obtain Customer approval for any additional work to be performed on the aircraft and communicates changes to TSM
Reports exceptions in work progress affecting schedule commitments and cost of maintenance to the TSM
Actively seeks upselling opportunities in the areas of maintenance, parts, warranty and other associated programs that provide value to the customer
Markets Service Center capabilities to new and existing customers
Fosters a positive relationship between the customer and the Textron Aviation service network
In conjunction with Finance, reviews program coverage and pricing
Build, review and approve or change Pro Forma invoice
Responsible for participating in the Service Center safety culture
Upon departure debrief, meet with Customer to:
Review terms, work accomplished, list of open discrepancies and return aircraft logbook
Delivers pro forma invoice and collect payment, as applicable
Post-delivery follow-up with Customer:
Assures that open issues involving parts, return maintenance, or billing issues are resolved
Addresses Maintenance Visit Performance Evaluation issues with the Technical Service Manager
Qualification
Required
Bachelor's degree preferred or in lieu of degree a minimum of 5 years aircraft maintenance experience and/or relative customer service experience required
Interpersonal savvy, ability to build and maintain strong customer relationships
Ability to anticipate and address customer needs
Excellent written and verbal communication
Possesses good organization and time management skills
Attention to detail, goal oriented
Ability to prioritize and manage time sensitive responsibilities
Highly motivated
Ability to work in team environment
Preferred
A&P License/Repairman/ EASA Certificate is preferred
Relative aircraft maintenance experience is preferred
Maintenance experience preferred
Company
Textron
Textron Inc. is a multi-industry company that leverages its global network of aircraft, defense, industrial and finance businesses to
10001+ employees
H1B Sponsorship
Textron has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11)
2024 (4)
2023 (3)
2022 (6)
2021 (4)
2020 (9)
Funding
Current Stage
Public CompanyTotal Funding
$1B2025-10-16Post Ipo Debt· $1B
1978-01-13IPO
Leadership Team
Jörg Rautenstrauch
President and CEO Industrial Segment and Kautex
Scott Donnelly
President and chief operating officer
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