Körber · 2 days ago
Technical Trainer
Irving, TX
Full-time
Hybrid
Entry, Mid Level
2+ years expKörber is a company that focuses on pioneering future technologies and supporting talents. The Technical Trainer is responsible for designing and delivering training programs and technical documentation for service team members and customers in the parcel logistics and warehouse automation sectors.
Digital MediaMachinery ManufacturingManufacturingPharmaceuticalSupply Chain ManagementWarehouse Automation
No H1B
Responsibilities
Develop and facilitate onboarding and advanced training sessions for service team members and customers within the parcel logistics, mail and warehouse automation operational areas
Conduct classroom, virtual, and hands-on sessions on topics such as barcode scanning and printing devices, route optimization software, automated conveyor systems, and other industrial automation systems and equipment
Provide individualized coaching and support to customers and team members by troubleshooting post-training issues, addressing skill gaps, and fostering continuous improvement
Collaborate with subject matter experts, operations, technical, and HR teams to develop and validate training content
Proactively identify training gaps and collaborate with leadership to implement process improvements that enhance customer service quality, efficiency, and satisfaction
Ensure all training content is accurate, clear, relevant, and aligned with organizational goals
Develop and maintain clear, user-friendly training materials including SOPs, e-learning modules, simulation exercises, video tutorials, and job aids for internal teams and external customers
Create and update technical documentation including equipment operation manuals, installation procedures, troubleshooting guides, and safety protocols
Build and maintain a searchable knowledge base of technical solutions, common issues, and best practices for technicians, engineers, and our customers
Manage version control and updates for all technical documentation
Monitor training participation and evaluate program effectiveness through learning assessments, feedback analysis, and performance metrics to drive continuous improvements aligned with business needs and best practices
Ensure all training adheres to company standards and policies, safety practices, and applicable regulatory guidelines, such as OSHA
Perform other duties as assigned
Qualification
Required
Associate or Bachelor's degree in Business, Education, Engineering, Industrial Technology, or related field required
Minimum 2 years hands-on experience in parcel logistics, industrial automation, or field service operations required
Experience designing and delivering training programs in a technical or logistics environment required
Ability to travel up to 70% domestically
Excellent written and verbal communication skills with ability to explain and translate complex technical concepts into learner-friendly content for diverse audiences
Strong organizational and time-management skills
Proven ability to work collaboratively with cross-functional teams including engineering, operations, and field service
Flexibility to adapt to changing business needs and training requirements
Ability to identify training needs and develop effective instructional solutions
Demonstrated experience delivering hands-on equipment training and facilitating instruction in classroom, virtual, on-site, and industrial environments
Proven ability to adjust training for different learning styles and operational challenges
Ability to provide individualized coaching and support to address skill gaps
Familiarity with parcel automation and sortation systems, including conveyors, mechanical components, and control systems
Understanding of network connectivity and device troubleshooting for logistics hardware
Ability to troubleshoot mechanical and system-related issues in real-time
Strong technical writing skills with experience creating training materials and documentation including guides, manuals, e-learning modules, job aids, and technical documentation for varied audiences
Proficiency in Microsoft Office Suite, LMS platforms, e-learning authoring tools (e.g., Articulate, Captivate), and documentation tools (Visio, Adobe Acrobat, content management systems)
Experience organizing and structuring technical information for optimal usability
Attention to detail with strong editing and proofreading capabilities
Experience with data-driven training evaluation using LMS analytics and performance metrics to interpret feedback and drive actionable improvements
Strong understanding of how effective training impacts operational efficiency and customer satisfaction
Ability to stand, walk, and reach frequently; lift up to 25 lbs. occasionally; requires depth perception, color vision, and use of both hands and legs
Ability to work in industrial shop and warehouse environments with exposure to noise, temperature changes, machinery with moving parts, chemicals, fumes, and dust
Ability to wear required PPE including eye protection, hearing protection, hard hat, gloves, and safety footwear
Preferred
Experience in customer-facing roles or technical support preferred
Relevant certifications such as CompTIA CTT+, OSHA General Industry, ATD Instructional Design, or Microsoft Certified Trainer are a plus
Benefits
Paid time off for parental leave
22+ days off for personal time and holidays
Medical, dental, and vision insurance plans with FSA or HSA options
401(k) plan with a company match up to six percent
Vision insurance
Short and long-term disability and basic life insurance plans
Educational and employee assistance programs
Company
Körber
We are Körber – an international technology group with around 13,000 employees at over 100 locations worldwide and a common goal: We turn entrepreneurial thinking into customer success and shape the technological change.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$477.5MKey Investors
Kohlberg Kravis RobertsDZ BANK
2022-01-11Acquired
2021-12-14Private Equity
2020-11-30Debt Financing· $477.5M
Recent News
2025-12-04
2025-08-27
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