CSAA Insurance Group, a AAA Insurer · 1 day ago
Commercial Auto Claims Adjuster- Remote
United States
Full-time
Remote
Entry Level
$25.36/hr - $27.77/hr
1+ years expCSAA Insurance Group, a AAA Insurer, is seeking a Commercial Auto Claims Adjuster to join their innovative team at Mobilitas. The role involves investigating, evaluating, negotiating, and settling first- and third-party auto/property damage claims while providing excellent customer service in a fast-paced environment.
AssociationAuto InsuranceCommunitiesHealth CareInsuranceNon ProfitTravel Agency
Responsibilities
Contacts insureds, claimants, and other involved parties to confirm loss details and applicable policy coverage. Explains claims process, next steps, and outcomes to involved parties. Is the primary point of contact for auto physical damage questions
Investigates, evaluates, negotiates, and settles first- and third-party auto/property damage claims from start to finish
Takes inbound calls from customers and maintains an inventory of pending claims
Conducts coverage and liability investigations
Advises customers of available benefits, coverages, and liability outcomes
Coordinates and oversees the claims process; keeping customers informed
Negotiates estimating damages and supplements
Validates reparability and monitors repairs
Arranges towing, storage, and rental vehicles as needed
Addresses subrogation and total loss responsibilities
Ensures the insurance program agreements and Claim Service Level agreements between external clients and Mobilitas Insurance are adhered to
Ensures compliance that specific state regulations and/or policy provisions is completed with needed file documentation and appropriate correspondence
Supports other areas of claims as needed
Actively shapes our company culture (e.g., participating in employee resource groups, volunteering, etc.)
Lives into cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.)
Travels as needed for role, including divisional / team meetings and other in-person meetings
Fulfills business needs, which may include investing extra time, helping other teams, etc
Qualification
Required
High School Diploma/GED or a minimum of one year of customer service experience in a virtual environment leveraging internet, phone, and chat features
Must hold an Adjuster licensed for all applicable states or obtain license(s) within 90 days of completing the provided licensing training
Basic math and moderate computer skills with technical aptitude to utilize a variety of software applications
Must meet work from home requirements including internet speeds and designated workspace
Ability to type 30 wpm
Preferred
Bachelor's degree
Two or more years of customer service experience preferred. Prior insurance claims experience also preferred
Bilingual a plus!
Auto physical damage training and/or I-CAR or SCLA enrollment preferred
Strong Customer Service skills for both internal/external customers
Strong analytical, problem-solving, and organizational skills, as well as the ability to prioritize and multitask effectively
Strong oral and written communication skills
Strong negotiation skills
Active contributor to team success
Benefits
Performance bonus
401(k) with a company match
Company
CSAA Insurance Group, a AAA Insurer
Why we're forever forward -- At CSAA IG, one thing will always endure: our commitment to excellence in everything we do for our members, employees and communities.
1001-5000 employees
H1B Sponsorship
CSAA Insurance Group, a AAA Insurer has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (43)
2024 (81)
2023 (93)
2022 (67)
2021 (74)
2020 (51)
Funding
Current Stage
Late StageLeadership Team
Mike Zukerman
President and CEO
Joseph Kamau
SVP and Chief Information Security Officer
Recent News
Digital Insurance
2025-10-23
2025-10-04
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