Hyatt Regency Valencia · 12 hours ago
Guest Service Representative
Santa Clarita, CA
Part-time
Onsite
New Grad, Entry Level
$16.90/hr - $16.90/hr
0+ years expHyatt Regency Valencia is seeking a Guest Service Representative who serves as a critical touchpoint between the hotel and its guests. This role involves ensuring seamless check-in/check-out experiences and providing responsive assistance to enhance overall guest satisfaction.
Hospitality
Responsibilities
Greet, register, and assign rooms to guests. Issue room key and escort instructions to Bell Attendant or directly to guest as appropriate, without announcing room numbers
Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions
Keep records of room availability and guests’ accounts. May make, confirm and cancel reservations for guests
Compute bill, collects payment and makes change for guests. May post charges such as room, food, liquor or telephone by hand or machine
Understand and enforce the hotel company credit policies. Account for all cash and makes deposits in accordance with hotel and company policies
Take the initiative to greet guests in a friendly and warm manner
If functioning in a Lead Capacity: (a) take responsibility for assigned employees in the absence of the Supervisor, (b) assign work, and ensure proper performance of assigned employees
May make restaurant, transportation or entertainment reservations for guests; may deposit guests’ valuables in hotel safe or safe-deposit box; may order complimentary flowers or champagne for special guests
Other duties as assigned
Qualification
Required
Exceptional communication and interpersonal skills
Strong attention to detail and accuracy in guest transactions
Ability to multitask in a fast-paced environment
Customer-first mindset with a friendly, welcoming demeanor
Sound judgment and discretion in handling guest needs and sensitive information
At least 3 months of experience in hospitality, customer service, accounts receivable, or a general office setting
High school diploma or equivalent required
Successful completion of a background check is required prior to employment
Preferred
Prior experience working with guests, handling payments, or managing reservations preferred
Familiarity with hotel procedures, property management systems, and guest service best practices is an asset
Additional training or coursework in hospitality, business, or customer service is a plus
Benefits
Generous medical, dental, and vision available first of the month following hire date, includes FSA, HSA, and Dependent Care
Disability Insurance
Life Insurance
Employee Assistance Program
Supplemental benefits
401k matching
Employee discount program
Vacation and Sick Time
Company
Hyatt Regency Valencia
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase