Wright-Patt Credit Union · 7 hours ago
Member Experience Rep I - Full Time (40 hours) - Columbus Talent Pool
Columbus, OH
Full-time
Onsite
New Grad, Entry Level
$18.45/hr - $27.68/hrWright-Patt Credit Union is seeking a Member Experience Representative I to deliver extraordinary service while processing various transactions for members. The role involves proactively suggesting products and services to help members manage their financial needs and ensuring adherence to policies and procedures.
FinanceFinancial ServicesNon Profit
Responsibilities
Provide extraordinary member service by being knowledgeable, engaging with members, making members feel valued and consistently applying defined service standards. Accurately process transactions for members, including but not limited to, cashing checks, receiving deposits and payments, processing withdrawals, conducting information inquiries, processing credit card advances, processing transactions from night depository, etc. (60%)
Listen actively to fully understand and answer members’ questions/concerns and offer guidance to appropriate products and services. Proactively identify and make appropriate qualified referrals for members that will save members time, money and/or provide peace of mind. Look for ways to enhance members’ relationships by building trust and confidence. (15%)
Ensures proper policies, procedures, risk mitigation activities, and operating controls are followed. (i.e., security, member identification, fraud prevention, etc.) Reports gaps in policies, procedures, and operating controls to leadership to ensure member impact and risk is mitigated. (15%)
Balance assigned cash drawer during and at the end of each workday. (5%)
Perform miscellaneous duties such as end of day activities, filing, answering phones, maintaining supplies, etc. (5%)
Qualification
Required
Must have a High School Diploma or equivalent or ten (10) years equivalent work experience
Must be able to learn and apply a variety of software applications
Must have accurate keyboarding skills
While performing the duties of this job, the partner is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms and talk or hear
The partner is frequently required to walk and sit
The partner is occasionally required to climb or balance and stoop, kneel, crouch, or crawl
The partner must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds
Preferred
Some post-secondary education is preferred
Prior experience in a retail service environment to include cash handling and member service preferred
Company
Wright-Patt Credit Union
Wright-Patt Credit Union is a not-for-profit member-owned financial institution.
Founded in 1932
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Tim Mislansky
President/CEO
Daniel Smith
Chief Financial Officer
Recent News
2025-10-07
Seattle TechFlash
2025-05-01
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