Context Labs BV · 2 days ago
Application Engineer - Customer Experience
Houston, TX
Full-time
Hybrid
Senior Level
5+ years expContext Labs BV is dedicated to sourcing, organizing, and contextualizing the world’s climate information. In this role, the Application Engineer will support the sale and deployment of the company's platform products, providing technical expertise and ensuring successful customer engagements through product demonstrations and solution formulation.
AnalyticsArtificial Intelligence (AI)Data VisualizationEnterprise SoftwareInformation TechnologyInternetMachine Learning
Hiring Manager
Branden Smith
Responsibilities
Provide technical expertise and perspective to the sales representative(s) to help identify customer objectives and evaluate readiness and product fit throughout the sales process
Lead platform demonstrations to Senior Executives (including C-Suite) from potential customer companies to support the sales team in displaying the capabilities of the Context Labs’ platform
Help the customer and Context Labs’ delivery teams to define technical and scoping requirements for planning and managing successful deployments
Serve as a subject matter expert to evaluate emissions quantification and life cycle assessment (LCA) methodologies and identify the associated data requirements for customers
Assist the Context Labs’ and the customer’s data science and engineering teams to acquire, contextualize, and transform the data
Work closely with the product management teams to stay up to date on the latest offerings and updates and provide feedback from customers to guide the product roadmap
Interface directly with customer technical teams (operations, information technology, and emissions) to field technical queries throughout the sales and deployment processes
Manage the creation of new or distribution of existing technical documentation in support of the sales and deployment cycles
Review customer technical documentation, EPA GHG Emissions Data, and other relevant emission documentation to identify potential sources of greenhouse gas emissions (GHG)
Provide highly responsive customer service and maintain a high level of customer satisfaction, proactively identifying and resolving issues before, during, and after platform deployments
Communicate effectively across a large matrix team to ensure sales, engineering, product management, and leadership are suitably coordinated and informed
Build strong internal and external relationships with professionalism, courtesy, and positivity
Help the customer and Context Labs’ project delivery teams create and manage project execution plans to ensure the deliverables are executed to the highest quality and on-time
Anything else as may reasonably be required by the company
Qualification
Required
5+ years of oil & gas industry operations experience
Exceptional written, presentation, and verbal communication skills
An ability to explain technical subjects to non-technical people
Outstanding ability to think on your feet
Outstanding organizational skills
Significant experience in oil & gas operating facilities (upstream, midstream, or downstream)
Proven ability to take initiative and produce results
Strong ability to collaborate with a diverse team of technical and business personnel
Experience with enterprise software implementations involving complex data integration and migration efforts
High level of proficiency with Microsoft Office Suite, particularly Excel
Preferred
Bachelor's degree in engineering (process/process safety, facilities/operations, mechanical, environmental, or similar related field)
Project Management and/or Agile certification is a plus
Solid understanding of Piping & Instrumentation Diagrams (P&IDs), Process Flow Diagrams (PFDs), Cause & Effects Charts (C&E), Electrical One-Lines, Facility Layout Drawings, and similar engineered facility drawings
Prior experience in software, practical understanding of modern application architectures, and/or experience with RESTful API integration would be a plus but not required
Experience writing SQL queries to extract, analyze, or manipulate data from relational databases; comfort navigating large or complex datasets is preferred
Experience with the Atlassian suite of management tools preferred
Company
Context Labs BV
Context Labs is dedicated to sourcing, organizing, and contextualizing the world’s climate information.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$48M2022-02-09Undisclosed· $28M
2015-02-15Undisclosed· $15.5M
2012-09-30Undisclosed· $4.5M
Leadership Team
Gavin Nicol
CTO
Bruce Hathaway
CFO
Recent News
Morningstar.com
2025-09-30
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