Pierpoint International · 1 day ago
Heatlh Care Associate II
San Jose, CA
Contract
Onsite
Entry Level
1+ years expPierpoint International is seeking a Health Care Associate II to provide customer care to patients. This role involves communicating with care teams and patients, managing electronic health records, and ensuring quality service through various tasks such as appointment scheduling and insurance verification.
ConsultingHuman ResourcesLegalProfessional Services
Responsibilities
Addressing Electronic Health Records (EHR) pool messages within 24-48 hrs., as appropriate
Understand qualifications for county insurance programs and Sliding Fee Program
Familiarity and utilization of de-escalations techniques
Enroll eligible patients into county insurance (e.g. EWC, CDP, FPACT)
Knowledge of all the organization’s services
Registration and check-in process and procedure
Navigate health plan portals to verify insurance eligibility
Work flexible hours which may include some evenings and weekends
Work at any of the organization’s locations, including clinics, mobiles, schools, encampments as assigned
Attend workshops, training, and meetings as needed or requested
Perform other duties as assigned
Perform special project research and data collection activities as requested; analyze and interpret data, and prepare reports
Qualification
Required
Competency in electronic health records
Ability to communicate with care teams and patients using telephone, fax, patient portal, Microsoft Teams, videoconferencing and secure email tools
Focus on customer service, teamwork and quality and timely deliverables
Addressing Electronic Health Records (EHR) pool messages within 24-48 hrs., as appropriate
Understand qualifications for county insurance programs and Sliding Fee Program
Familiarity and utilization of de-escalation techniques
Enroll eligible patients into county insurance (e.g. EWC, CDP, FPACT)
Knowledge of all the organization's services
Registration and check-in process and procedure
Navigate health plan portals to verify insurance eligibility
Work flexible hours which may include some evenings and weekends
Work at any of the organization's locations, including clinics, mobiles, schools, encampments as assigned
Attend workshops, training, and meetings as needed or requested
Perform other duties as assigned
Perform special project research and data collection activities as requested; analyze and interpret data, and prepare reports
Travel locally to visit other sites; may require a day or overnight trip to attend events; workload may be demanding at times; require professionalism and confidentiality
Sitting, walking, and standing associated with a normal medical, clinical and administrative office environment, with some bending, reaching, stretching, and lifting up to 25 pounds
Manual dexterity for tasks involving standard office equipment and computer keyboard, including repetitive movements, such as typing
Traveling to work sites, including some exposure to outside elements
Exposure to potentially dangerous materials and situations, requiring adherence to extensive safety precautions and possibly the use of protective equipment
Preferred
High School Diploma or equivalent
Minimum one year related experience in a customer service setting
Proficient in Microsoft Office products including Excel, Word, and Outlook
Bilingual preferred
Company
Pierpoint International
Pierpoint International is a human resources company that offers recruitment process outsourcing services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Alyssa Thach
CEO
Eliana Fernández
Sr. Talent Acquisition Partner
Recent News
Pierpoint International
2025-10-02
Pierpoint International
2025-10-02
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