Westlake · 2 days ago
Customer Service Supervisor (Inside Sales Supervisor/ Sales Operations Supervisor)
Lodi, CA
Full-time
Onsite
Mid, Senior Level
$85K/yr - $110K/yr
5+ years expWestlake Pipe & Fittings, a division of Westlake, is one of the largest manufacturers of polyvinyl chloride pipe and fittings in North America. They are seeking a results-driven Customer Service Supervisor to lead a new team of customer service professionals, focusing on enhancing customer satisfaction and retention through high-performance standards and effective collaboration with sales teams.
ChemicalManufacturingMedical
Responsibilities
Lead a high-performing team of inside service representatives, who are focused on quotations and order management, resulting in high levels of customer satisfaction and retention
Provide ongoing coaching, professional development, and performance feedback to drive excellence
Participate in key account planning sessions with sales team to support relationship building
Establish formal processes for relaying customer feedback and frontline observations into sales strategy discussions
Work in lockstep with sales to forecast demand through quotations management and follow up
Facilitate regular check-ins with sales to share customer insights, feedback trends, and pain points that inform solution development
Foster strong cross-functional collaboration with the sales and customer service teams to ensure consistent, high-quality communication with customers
Develop, implement, and monitor KPIs (such as quote conversion rate, order turnaround time, on time in full shipments, order accuracy, customer satisfaction scores, etc.) to evaluate individual and team success
Swiftly engage in escalated customer issues with efficiency and empathy to facilitate resolution
Analyze trends and customer insights to inform process improvement and strategic initiatives
Prepare and present reports on customer service performance and progress to senior management
Qualification
Required
Bachelor's Degree in Business Administration or related field
5+ years of Inside Sales/Customer Service experience in a manufacturing or distribution setting – pipe and fittings experience preferred
3+ years of demonstrated experience with building and supporting high performing inside teams
Ability to work collaboratively with cross-functional teams and build effective working relationships
Strong understanding of SAP S/4 HANA is highly desired, as it supports efficient order management and accurate demand forecasting
This is a fully onsite role. Must be willing to commute daily into our Lodi, CA facility
Must be willing to travel up to 15%
Preferred
Six Sigma Certification
MBA
Benefits
Sign on payments
Full range of medical and other benefits
Company
Westlake
Westlake is a manufacturer and supplier of petrochemicals, polymers and building products. It is a sub-organization of Westlake Chemical Partners.
10001+ employees
H1B Sponsorship
Westlake has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (6)
2023 (11)
2022 (9)
2021 (9)
2020 (8)
Funding
Current Stage
Public CompanyTotal Funding
$1.2B2025-11-04Post Ipo Debt· $1.2B
2017-01-07Post Ipo Equity
2004-08-11IPO
Leadership Team
Albert Chao
CEO
Jean-Marc Gilson
President and CEO
Recent News
2026-01-16
The Philadelphia Inquirer
2026-01-16
Company data provided by crunchbase