NEOGOV · 1 day ago
Utility Customer Service Representative
Warren County, NC
Full-time
Onsite
New Grad, Entry Level
$37K/yr - $46K/yrNEOGOV is a company that is part of Warren County, NC, and they are seeking a Utility Customer Service Representative. This role involves performing skilled clerical and administrative work related to customer accounts, service, billing, and collection under the supervision of the Utility Customer Service Supervisor.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Assisting customers with utility service and accounts; processing service requests and complaints; maintaining customer service, billing and collection records and files
Answer department main line, responding to questions, processing complaints, informing customers of various issues regarding their service and/or account or routes calls to proper person
Posts bill payments; process cash or check payments for bank deposit
Process bank drafts, cancellations, leak adjustments, late fees and other miscellaneous fees
Explains policies to customers regarding deposits, connections, taps, service charges, etc
Create work orders for addressing customer complaints
Prepares applications for new utility accounts; Maintain customer files, administers leak adjustments and late fees
Types letters, memoranda and correspondence as needed
Assist with research, education and displays
Run reports; maintain spreadsheets
Runs departmental errands, picks up supplies and materials as needed
Performs related tasks as required
Qualification
Required
Graduation from high school supplemented by courses in customer service
Moderate experience in general office and public contact work
Considerable knowledge of principles and processes for providing customer service
Comprehensive knowledge of general office equipment and personal computers to include customer information systems, word processing, spreadsheet, and related software
Possession of an appropriate driver's license valid in the State of North Carolina
Thorough knowledge of utility service and clerical terminology, methods, procedures and equipment
Thorough knowledge of standard office procedures, practices and equipment
Thorough knowledge of utility service connection and termination procedures and customer billing, collecting and adjusting methods and procedures
Ability to understand and follow oral and written directions
Ability to follow detailed work procedures
Ability to post accounts and to perform mathematical computations with speed and accuracy
Ability to cross train and serve as backup when needed
Skill in complex dealing with staff, citizens and all levels of utility customers
Skill in the use of a variety of office and data processing equipment
Ability to establish and maintain positive working relationships with associates and customers
Benefits
Medical Insurance Blue Cross Blue Shield of NC
Dental Insurance Blue Cross Blue Shield of NC
Vision Insurance Community Eye Care
Life Insurance & Accidental The Hartford Life Insurance Co.
VOYA
Employee Assistance Program BHS 800-327-2251
Vacation
Sick Leave
Paid Holidays
Transfer of Service
Retirement Local Government Employees Retirement System
NC 401(K) Plan Empower www.empower.com
Section 457 Plan Empower www.empower.com
Credit Union Membership (CIVIC)
Salary Progression
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
Founded in 1999
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase