MetroLink Tulsa · 22 hours ago
Customer Service Rep - Part Time
Tulsa, OK, US
Full-time, Part-time
Onsite
New Grad, Entry Level
$15/hr - $15/hrMetroLink Tulsa is the public transportation provider for the Tulsa area, dedicated to connecting lives and building community through reliable transportation. They are seeking a Customer Service Representative to provide accurate information and assistance to passengers, ensuring a positive experience while navigating the transit system.
Public TransportationTranslation ServiceTransportation
Responsibilities
You'll be the go-to person for all things related to MetroLink Tulsa’s services. Whether it's a call, an email, or an in-person question, you'll provide accurate information on bus routes, schedules, and policies
You'll help passengers plan their trips, find bus stops, and even suggest alternative ride options when needed. Your goal is to make using public transit simple and stress-free
You will handle customer inquiries and concerns with professionalism and courtesy, ensuring every person feels heard and respected. When a complaint or complement comes in, you'll be the one to document it
You'll build relationships with people from all walks of life, from daily commuters to first-time riders. Your friendly and helpful demeanor will make a real difference in their day
You'll stay proficient in MetroLink Tulsa’s computer software to efficiently manage information and assist customers. You'll also work closely with your team and management to stay up to date on all policies and procedures
Qualification
Required
Knowledge of Tulsa: A strong understanding of the Tulsa area, including addresses and nearby streets, is a plus
Communication Skills: You must be an excellent communicator—both verbally and in writing—with a friendly and professional tone. Must have excellent computer skills
Problem-Solving Abilities: The ability to think on your feet, multitask, and manage your time effectively is essential
A Positive Attitude: We are looking for someone who is courteous, patient, and has a great attitude toward every person they interact with
Availability: Must be willing to work evenings, nights, weekends, and some holidays as needed
Benefits
Free Employee Health Insurance
Long Term Disability
Life Insurance
Vision, Dental and Supplemental insurance available
Pension & 457b retirement
Vacation, Sick & Holidays
Company
MetroLink Tulsa
The Metropolitan Tulsa Transit Authority (MetroLink Tulsa) was formed in August 1968 by the City of Tulsa. MetroLink Tulsa is a public trust.
Founded in 1968
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$11MKey Investors
Federal Transit Administration
2022-08-16Grant· $11M
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