WestRock Company · 1 day ago
Sr. Asst, Customer Service
New Lenox, IL
Full-time
Hybrid
Mid, Senior Level
$35/hr - $46/hr
1+ years expWestRock Company is a global leader in sustainable paper and packaging solutions. The Senior Assistant Customer Service represents WestRock to the customer, acting as a critical liaison between the customer, sales, and operations teams while maintaining ongoing relationships with multiple customers and sales teams across various plants.
CommercialManufacturingPackaging ServicesPaper ManufacturingSustainability
Responsibilities
Facilitates quotes and provides pricing
Create new item specifications/projects
Manage accounts through processing incoming orders, and/or inquiries, by scheduling demand on machines, and managing orders to ensure customer's delivery requirements are met
Proactively track order activity, inventory levels, and alert appropriate staff/customers of any potential issues
Handle outside purchases for services and materials required for the manufacturing of customer projects
Produce reports and share data with customers
Generate customer issues and support the Quality Manager to obtain information, research, and troubleshoot quality issues
Empowered to develop yourself through a culture of training to give you the tools to accomplish your best work and satisfy the customer and business partners
Collaborate and partner with appropriate business owners to ensure customer experience is delivered
Serve as a connection between customers, sales team, credit analyst, and collections to ensure responsiveness and customer satisfaction
Pre-Pricing Specialist to build customer specifications/projects and review with production team to ensure efficient production
Planning, production, and shipping teams to review schedules and backlogs to ensure on time delivery
Quality Manager to resolve routine customer quality issues
Plant Leadership to align with company goals and initiatives
Qualification
Required
Basic Knowledge of operational procedure and tools
Customer service or related work experience in manufacturing environment or other industries
High School diploma or G.E.D
Preferred
1-3 years of manufacturing industry experience
Associate/bachelor's degree
Benefits
Short-term bonus incentive
Health, dental and vision insurance
Flexible spending accounts or health savings accounts
Retirement savings plans
Life and disability insurance programs
Paid sick leave as required by applicable state/local law
10 days of paid vacation
11 days of paid holidays
Company
WestRock Company
Smurfit Westrock is the global leader of paper-based packaging solutions.
10001+ employees
H1B Sponsorship
WestRock Company has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (14)
2023 (25)
2022 (8)
2021 (24)
2020 (21)
Funding
Current Stage
Public CompanyTotal Funding
unknown2023-09-12Acquired
2015-07-02IPO
Leadership Team
S
Samuel Shoemaker
President, Consumer Packaging
Recent News
2026-01-09
Company data provided by crunchbase