Capital Group · 2 weeks ago
Technology Support Analyst
New York
Full-time
Onsite
Entry Level
$80K/yr - $128K/yr
1+ years expCapital Group is a leading investment management firm committed to fostering a diverse and inclusive workplace. As a Technology Support Analyst I, you will deliver world-class end-user support, resolve technical issues, and participate in improving service efficiency while working under direct supervision.
Financial Services
Responsibilities
Providing virtual and/or in-person end user support for Capital Group's technology
Analyzing, diagnosing, and resolving simple technology issues utilizing knowledge, dashboards, proactive alerts, reporting and ticket assignment
Escalating unresolved issues to more senior team members
Participating in improving knowledge and troubleshooting processes to enhance service efficiency
Resolving less complex technical issues assigned, through user walk-ups or virtual, ensuring quick resolution in accordance with established service levels
Ensuring unresolved issues are escalated quickly to provide optimal customer experience
Regularly reviewing tickets, dashboards and alerts to expand technical knowledge, and working with more senior team members to deepen technical acumen
Providing remote support, leading technical assistance for virtual and in-person business events and participating in cross-functional projects to ensure seamless user experiences
Adhering to asset management policies, and staying current on emerging technologies to drive efficiency, collaboration, and continuous improvement
Qualification
Required
1-3 years of technical support experience for an enterprise organization with expertise in Windows, macOS, mobile, and tablet—configure, build, and troubleshoot like a pro
Basic experience with ServiceNow and a foundational understanding of Incident Management
Understanding of network configurations and their impact on end-user technology
Experience with remote desktop assistance and diagnostic software
Demonstrated analytical problem-solving skills, with the ability to multi-task
Commitment to continuous improvement by analyzing dashboards, participating in training sessions, and identifying for enhancement and team development
Clear and professional communication, explaining technical solutions to associates effectively
Preferred
Experience with ITSM platforms, Trading Platforms, Digital Employee Experience (DEX) tools, automation tools, Power Shell, Windows Admin Center (WAC), ControlUp, JAMF, and Microsoft Sysinternals Suite
Benefits
Enjoy generous time-away and health benefits from day one, with the opportunity for flexible work options
Receive 2-for-1 matching gifts for your charitable contributions and the opportunity to secure annual grants for the organizations you love
Access on-demand professional development resources that allow you to hone existing skills and learn new ones
Individual annual performance bonus
Capital’s annual profitability bonus
Retirement plan where Capital contributes 15% of your eligible earnings
Company
Capital Group
Capital Group was established in 1931 in Los Angeles, California, and now has 31 offices around the globe.
Founded in 1931Los Angeles, CA, US
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Mike Gitlin
President & CEO
Canise Arredondo (she/her/hers)
Chief Financial Officer
Recent News
2024-05-06
2024-04-17
2024-02-27
Company data provided by crunchbase