Terminix · 3 days ago
IT Support Supervisor
United States
Full-time
Remote
Senior Level
5+ years expTerminix is a part of the Rentokil family of companies, a global leader in Pest Control. The IT Support Supervisor is responsible for supervising a team of technical support professionals and ensuring high-quality IT support and services while continuously improving support capabilities.
Building MaintenanceCommercialConsumerFacilities Support ServicesHome ServicesProfessional ServicesService Industry
Responsibilities
Responsible for providing training and coaching to improve the performance of support agents, as well as conducting weekly one-on-one meetings with them. The individual in this role will work closely with agents to identify areas for improvement, provide guidance and support, and help them develop the skills they need to excel in their roles
Coordinates and/or performs testing of modifications and/or develops training & education tools and materials, as needed
The successful candidate will also be responsible for updating knowledge base articles and other support materials to ensure that the team has access to accurate and up-to-date information
Assists users with understanding enterprise product solutions and/or business-supporting processes. Quickly learns new areas and/or needs of the business to provide superior support as business needs change
Responsible for collecting and analyzing ticket management and scheduling data and will use that information to identify areas for improvement and make recommendations to optimize these processes. By utilizing data to drive decision-making, this role will play a critical role in improving the efficiency and effectiveness of ticket management and scheduling operations
Includes monitoring quality control metrics and analyzing abnormal ticket processing trends to identify areas for improvement and optimize support processes
Quickly recognize arising issues and identify potential solutions and engage teams as needed
Ensure that Service Level Agreements (SLAs) are met and implement metrics to track and exceed SLAs
Qualification
Required
5-8 years experience required in relevant technology functions
BS/BA in Computer Science or similar technical field or equivalent experience
Collaborative
Analytical
Problem Solving
Achievement Mindset
Growth Mindset
Ability to thrive in the face of ambiguity and challenge
Drive to do the right thing, leading with respect and humility
Servant Leader
Strong verbal and written communication skills
Benefits
Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!
Training and development programs available
Tuition Reimbursement benefits (for FT Colleagues)
Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
401(k) retirement plan with company-matching contributions
Vacation days & sick days
Company-paid holidays & floating holidays
A company mindset that prioritizes health, safety, and flexibility
Company
Terminix
Terminix specializes in providing residential and commercial pest control.
10001+ employees
H1B Sponsorship
Terminix has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)
2020 (5)
Funding
Current Stage
Late StageTotal Funding
unknown2021-12-14Acquired
Leadership Team
Mark Freeman
Chief Customer Officer
Recent News
Business Insider
2025-10-22
2025-10-13
Company data provided by crunchbase