NEOGOV · 5 days ago
Customer Service Representative (Part-time)
St. Louis Park, MN
Full-time, Part-time
Onsite
Entry Level
$20/hr - $20/hr
1+ years expThe City of St. Louis Park is committed to equity and inclusion, seeking to provide fair and inclusive services. They are looking for a part-time Customer Service Representative to greet visitors, answer phones, process transactions, and assist with various customer service requests.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Assist callers and guests and refer and direct them to appropriate person, departments or agencies in a courteous, tactful and professional manner
Develop a general understanding of city government, city services, city departments, and primary contacts within the city
Emphasize a customer-friendly, helpful approach in serving callers, guests, and staff
Use internal building paging system when necessary for routine and emergency alert purposes
Operate copier and other self-service equipment
Perform customer service and support services duties as assigned including data entry, maintaining meeting room schedules, copier services, and other basic office services. Assist with other projects as assigned
Manage internal postal services by preparing external mail for pickup, arranging pickup of parcels and contract mailing from multiple city buildings, receiving and distributing all city mail to departments on a daily basis, interacting with mail couriers, and envelope stuffing
Accept payments for garbage stickers, organics bags, videos, and other city fees and merchandise
Work with finance to regularly audit cash drawer and credit card machine
Perform other duties as assigned and appropriate, including assisting other departments with special projects as time allows
Fill in for other front desk staff as needed
Qualification
Required
High school diploma or equivalent
One year related experience with customer service emphasis
Experience handling cash or credit card payments
Computer experience with Microsoft Office and Teams
Must be able to read and communicate information in English at a level sufficient to perform the essential functions of the position
Demonstrated ability to provide professional, high-quality customer service in person, by phone, and through written communication
Preferred
Demonstrated cultural competence and comfort with supporting the city's strategic objectives for racial equity
Two or more years of related experience
Associate's degree or other related education
Ability to speak or understand other languages, especially Spanish, and Somali, and comfort with using language interpretation services if needed
Experience providing respectful, effective service to individuals from diverse backgrounds
Willingness and ability to adjust work schedule as needed to support department operations
Ability to serve in an on-call capacity and report to work on short notice when scheduled
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase