Mainsail Lodging & Development · 7 hours ago
Catering Sales Manager
Mainsail Lodging and Development
Full-time
Onsite
Mid LevelMainsail Lodging & Development is seeking a Catering Sales Manager to handle local social catering opportunities and coordinate group business. The role is responsible for achieving catering sales revenue goals, managing the sales efforts for local social catering, and ensuring customer satisfaction through excellent service delivery.
HospitalityReal Estate
Responsibilities
Identifies, qualifies and solicits new catering business to achieve personal and hotel revenue goals
Coordinates definite group business
Generates banquet event orders
Processes billing, rooming lists, and group resumes
Proactively solicits affiliate business associated with citywide events
Understands the overall market - competitors' strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them
Maximizes revenue by up-selling packages and creative food and beverage offerings
Identifies and implements process improvements and best practices
Gains understanding of the hotel's primary target customer and service expectations
Ensures successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and the business
Manages the sales efforts for the hotel related to local social catering business
Responds to incoming catering opportunities for the hotel
Closes the best opportunities for the hotel based on market conditions and hotel needs
Uses negotiating skills and creative selling abilities to close on business and negotiate contracts
Designs, develops, and sells creative catered events
Develops and manages catering sales revenue and operation budgets, and provides forecasting reports
Identifies and assists with selling, implementing and following-through on catering promotions
Promotes accountability to drive superior business results
Executes Sales strategies and business processes
Executes and supports Customer Service Standards and hotel's Brand Standards
Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence)
Participates in and practice daily service basics of the brand
Works collaboratively with property Sales and Marketing colleagues as well as other hotel departments to ensure sales efforts are coordinated, complementary and not duplicative
Develops a close working relationship with operations to ensure execution of strategies at the hotel level
Works with the management team to create and implement a catering sales plan addressing revenue, customers and market
Works with the property's Food and Beverage team to develop menus that drive sales
Interacts effectively with vendors, competitors, local community, catering associations and other hotel departments (including Sales, Kitchen and Events) in order to ensure guest satisfaction
Ensures that the property implements a seamless turnover from sales to operations and back to sales while consistently delivering high level of service
Serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event
Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event
Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship
Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders
Performs other duties, as assigned, to meet business needs
Qualification
Required
Excellent customer service skills
Excellent communication skills, both verbal and written
Ability to effectively present information to individuals or groups
Proficient with Microsoft Office programs, Marriott systems, SFAweb and CI/TY
Ability to sit or stand for extended periods of time
Ability to communicate clearly
Corrected vision to normal range
Ability to drive/transport self and others
Ability to travel, domestically and internationally
Long hours sometimes required
Make sound judgments quickly
Work on multiple tasks, making appropriate progress towards deadlines
Able to work independently, take direction and provide direction to others
Manage differing personalities within the office, the hotel and the community
Maintain the highest degree of confidentiality
Ability to work effectively in stressful, high pressure situations
Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying and solving problems as necessary
Preferred
4-year Bachelor's degree
Catering sales and or convention services experience
Familiarization of the local markets
Company
Mainsail Lodging & Development
Mainsail Lodging & Development is a hospitality company specializing in resort property management services.
Founded in 1998
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Jill Lemaster
Chief Financial Officer
Susan Marlow
Chief People Officer
Recent News
St Pete Catalyst
2025-09-22
Seattle TechFlash
2025-09-19
2025-09-19
Company data provided by crunchbase