Support Analyst jobs in United States
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MRI Software · 5 hours ago

Support Analyst

positionCleveland, Ohio Office
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level

MRI Software is a company that specializes in flexible real estate software solutions. They are seeking a Client Support Analyst to analyze complex software issues, engage with clients, and provide exceptional customer service.

Information TechnologyProperty ManagementPropTechReal EstateSoftware
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H1B Sponsor Likelynote

Responsibilities

Analyze complex software issues
Engage with worldwide client base
Provide an incredible client experience
Listen to and empathize with clients
Use troubleshooting skills to meet client needs
Deliver a consistent, professional experience

Qualification

Technical support experienceCustomer serviceBachelor’s degreeProblem-solvingProfessional communicationCreative troubleshootingAptitude for technologyOrganization skillsTime managementClient focus

Required

Previous experience in customer service
Technical support experience preferred
Bachelor's degree or equivalent work experience
Client focus and a passion for support
Creative and curious troubleshooter
Strong organization and time management skills
Aptitude for technology
Professional communication skills

Benefits

Medical coverage options and HSA benefit
Competitive 401k plan
Parental Leave Program
20 days PTO plus observed Holidays
16 hours of ‘Flexi’ time a year
Generous Tuition Reimbursement offerings
Flexibility of working from anywhere in the world for two weeks out of the year

Company

MRI Software

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MRI Software is a provider of innovative real estate software applications and hosted solutions.
dateFounded in 1971
location
Solon, Ohio, USA
people-size1001-5000 employees
web-link
http://www.mrisoftware.com

H1B Sponsorship

MRI Software has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (5)
2023 (4)
2022 (4)
2021 (10)
2020 (3)

Funding

Current Stage
Late Stage
Total Funding
$16M
Key Investors
Bregal SagemountHarvest PartnersTA Associates
2021-08-18Debt Financing· $15M
2020-01-15Private Equity
2017-05-24Private Equity

Leadership Team

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Patrick Ghilani
Chief Executive Officer
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Marc DiCapua
Sr. Vice President, Product Innovation
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Recent News

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2025-12-17
PR Newswire
MRI Software Receives IDC's 2025 SaaS CSAT Award for Facilities Management
2025-10-28
Company data provided by crunchbase