International Rescue Committee · 1 day ago
Global Supply Chain Transformation Manager
United States
Full-time
Remote
Mid, Senior Level
$72K/yr - $83K/yr
3+ years expThe International Rescue Committee (IRC) is a major humanitarian organization that addresses the world's most severe crises. They are seeking a Global Supply Chain Transformation Manager to lead change management and communications strategies for strategic supply chain initiatives, ensuring the adoption of new AI-powered tools across the organization.
CharityCommunitiesHumanitarianNon ProfitSocial
Responsibilities
Develop and execute comprehensive change management strategies for each of the three donor-funded initiatives, ensuring alignment with project timelines and organizational readiness
Partner with the PMO and technical teams to integrate change management activities into project plans, identifying key milestones, dependencies, and sequencing for learning and communications deliverables
Conduct stakeholder analysis and change impact assessments to identify adoption risks and develop targeted mitigation strategies
Design and implement feedback mechanisms to monitor adoption progress, identify barriers, and adjust strategies as needed throughout each project lifecycle
Along with the System and Data and Risk and Compliance Directors, serve as the GSC lead for the Supply Chain Expert Bot initiative, collaborating with the Signpost team to consolidate and curate knowledge sources including SOPs, policies, job aids, process maps, and training materials
Coordinate with subject matter experts across Procurement, Inventory, Assets, Logistics, and donor compliance to ensure accurate, comprehensive content for the AI bot
Develop quality assurance processes for bot training data and ongoing content maintenance to ensure consistently updated knowledge repositories
Design the user support model for the Expert Bot, including escalation pathways and integration with ServiceNow for operational support ticketing
Lead the development of learning strategies and materials to support user adoption of Integra Demand & Supply Planning capabilities, including forecasting tools and the Vendor Collaboration Portal
Create role-based training curricula addressing the needs of procurement teams, program staff, and regional advisors for each initiative
Design and deliver learning content for the OCR + AI Last-Mile Inventory system, ensuring country program staff are prepared for pilot implementation
Leverage AI tools to streamline learning content creation, including training scripts, job aids, and instructional materials
Support regional supply chain staff in delivering localized training on system changes, new processes, and ways of working
Develop and execute integrated communications plans for each initiative, using IRC's communication channels to build awareness, generate buy-in, and reinforce key messages
Create visually impactful content including infographics, quick reference guides, and multimedia materials to support adoption
Work with the Chief Global Supply Chain Officer and the Director of Global Supply Chain Strategy Planning and Management to design and facilitate global supply chain meetings related to transformation initiatives
Establish regular reporting cadences, tracking success metrics and providing updates on adoption progress to leadership and stakeholders
Document lessons learned throughout each project phase and use insights to refine change management approaches and knowledge management practices
Contribute to the development of sustainable knowledge management structures that will support ongoing system evolution beyond the project period
Ensure the structure and content of IRC's intranet meets staff needs for accessing tools, guidance, and resources related to the new systems
Qualification
Required
Bachelor's degree or recognized certification in marketing and communications, adult education, organizational development, or related field required. Equivalent experience is acceptable
3-6 years' experience in knowledge management and learning (KML), preferably for an international development and/or humanitarian aid organization, or other equivalent international agency
Demonstrated cross-functional collaboration with other departments (ex: finance, IT, and programming) strongly preferred
Deep knowledge of adult learning theory, instructional design, and interactive learning methods
Excellent interpersonal, written, and oral communication skills, with the ability to make complex technical topics easily understood for diverse audiences
Demonstrated experience producing effective learning materials and change management communications
Ability to work with diverse, geographically distributed teams and successfully engage their input
Strong project management skills with the ability to manage multiple workstreams and competing priorities
Strategic, analytical, and systems thinking skills with the capacity to see the big picture while managing detailed execution
Proactive, resourceful, and results-oriented with a track record of driving adoption and behavior change
Ability to learn and utilize new technology quickly, including AI-powered tools
Willingness to stay current on knowledge management, learning, and change management methodologies
Willingness to travel to IRC offices within the region up to 10% of the time
Preferred
Preference goes to candidates who specifically have experience in designing and implementing KML strategies aligned with organizational goals
Building and facilitating learning processes such as after-action reviews, lessons learned, and peer learning sessions
Supporting technology implementations, ERP rollouts, or digital transformation initiatives strongly preferred
Embedding learning into workplans, change initiatives, and organizational routines
Driving culture change for policies, processes, and interdepartmental coordination
Developing KML performance through indicators and continuous improvement methods
Designing KML documents and reports for executive and functional leadership, as well as technical and 'customer' staff
Managing KML projects from planning, execution, and stakeholder engagement
Familiarity with AI-powered tools, knowledge management systems, or technology-assisted learning applications a plus
Graphic design skills a plus
Benefits
10 sick days
10 US holidays
20-25 paid time off days depending on role and tenure
Medical insurance starting at $163 per month
Dental starting at $6.50 per month
Vision starting at $5 per month
FSA for healthcare and commuter costs
A 403b retirement savings plans with immediately vested matching
Disability & life insurance
An Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles
Company
International Rescue Committee
IRC responds to the world's worst humanitarian crises & helps some of the most vulnerable people from harm to home.
10001+ employees
H1B Sponsorship
International Rescue Committee has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (15)
2024 (13)
2023 (20)
2022 (17)
2021 (13)
2020 (9)
Funding
Current Stage
Late StageTotal Funding
$1.25MKey Investors
American Student AssistanceThe Pfizer FoundationU.S. Department of Agriculture
2024-03-25Grant· $0.5M
2021-11-30Grant
2021-10-07Grant· $0.75M
Leadership Team
David Miliband
President & CEO
Katherine Crowley
Associate Director, Global Corporate Partnerships
Recent News
Business Wire
2025-12-09
2025-11-15
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