Loews Hotels & Co · 1 month ago
Assistant Front Office Manager - Loews Hotels Universal Orlando
FL - Orlando - Universal Terra Luna Resort
Full-time
Onsite
Entry, Mid Level
2+ years expLoews Hotels & Co is a renowned hospitality company operating iconic hotels and resorts across the U.S. They are seeking an experienced Assistant Front Office Manager to lead and supervise the operational activities of their guest services team, ensuring exceptional service and quality at the front desk and concierge services. The role involves managing daily operations, leading a diverse team, and enhancing guest loyalty and satisfaction.
Travel
Responsibilities
Manage daily operations of the Front Office Team
Responsible for leading and delivering exceptional guest experience
Lead and supervise the guest services team to ensure high performance, morale, and compliance with service standards
Manage payroll services for the Team Members assigned including scheduling, time-card edits, approval of time-off and reporting on one-time payments
Monitor, communicate, and respond to guest feedback to enhance service quality and develop strategies for increasing guest loyalty and satisfaction
Oversee room allocations based on guest preferences and coordinate with housekeeping
Implement training programs while mentoring staff to foster professional growth
Serve as the primary contact for internal and external inquiries
Conduct audits and maintain accurate financial records, ensuring timely payment processing and analyzing financial performance
Prepare performance reports for management on operational effectiveness and guest feedback
Collaborate on initiatives to promote hotel services and enhance operational efficiency
Handle emergencies with professionalism while ensuring the safety and security of guests and staff
Perform additional duties as assigned
Qualification
Required
Minimum of two years' experience in hospitality or relevant industry required
Excellent Guest Service skills required
Ability to communicate effectively in English verbally and written with team members, leaders and guests required
Ability to stand for long periods of time is required
Must be able to work a flexible schedule, nights, weekends and holidays as required
Preferred
Minimum one year guest services leadership experience preferred
Previous experience with property management systems preferred (HOTSOS, REX, PMS, OPERA)
Bachelor's Degree or relevant work experience preferred
Benefits
One free meal per shift
Free theme park access
Competitive health & wellness benefits
401(k) & company match
Paid Sick Days
Vacation, and Holidays
Paid Bereavement
Pet Insurance and Paid Pet Bereavement
Training & Development opportunities
Career growth
Tuition Reimbursement
Team Member Hotel Rates
Other discounts, perks and more
Company
Loews Hotels & Co
Loews Hotels & Co was founded in 1960 and continues to own and operate hotels and resorts in the United States.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Alex Tisch
President & CEO
Kristie Goshow
Chief Commercial Officer (CCO)
Recent News
2026-01-07
2025-11-03
Company data provided by crunchbase