Thorum · 15 hours ago
Customer Service Representative
United States
Full-time
Remote
New Grad, Entry LevelThorum is a company dedicated to crafting unique and alternative wedding rings using extraordinary materials. They are seeking a Customer Service Representative to interact with customers, address inquiries, resolve issues, and ensure satisfaction through exceptional service.
Retail Luxury Goods and Jewelry
Responsibilities
Interacting with customers to address inquiries
Resolving issues
Ensuring satisfaction
Responding to customer emails or calls
Managing order inquiries
Processing returns or exchanges
Providing personalized support to deliver an exceptional customer experience
Maintaining detailed customer service records
Collaborating with internal teams to improve service processes
Qualification
Required
Strong skills in Customer Service, Customer Support, and Customer Satisfaction
Proficiency in facilitating exceptional Customer Experience
Effective communication and interpersonal abilities
Problem-solving skills and attention to detail
Ability to work efficiently in a remote environment
Preferred
Experience with e-commerce or retail operations is a plus
Familiarity with CRM software or customer service tools is an advantage
Company
Thorum
Ring company Unique Wedding Rings, Engagement Rings, and Promise Rings
Founded in 2010
2-10 employees
Funding
Current Stage
Early StageLeadership Team
Mikinna Martin
Chief Marketing Officer
Recent News
Company data provided by crunchbase