Atrium Health · 6 days ago
Patient Service Representative Atrium Health PRN
Concord, NC
Part-time
Onsite
New Grad, Entry Level
$20.80/hr - $31.20/hr
0+ years expAtrium Health is a nonprofit integrated health system providing care across multiple states. The Patient Service Representative role involves managing patient registration and ensuring compliance with healthcare regulations while delivering exceptional customer service.
Health CareHospitalMedical
Responsibilities
Creates theinitialelectronic health record that serves as the foundation of the patient medical record that isutilizedby all members of the healthcare team. Prevents creation of duplicate medical records that can cause treatment safety issues and billing problems. Follows and ensures compliance with the mandate of the organization’s accrediting bodies to use identifiers to positivelyidentifya patient prior to the delivery of patient care to ensure patient safety
Checks in and registers patients; obtains and verifies complete demographic, guarantor, and insurance information; discusses and collects co-pays and other out-of-pocket patient responsibilities. Obtainingaccurateinformation at the point of registration helps ensuretimelypayment to the organization and prevents billing issues and patient complaints. Maintains complete confidentialityregardingpatient personal/financial information and medical recordsin accordance withthe Health Insurance Portability and Accountability Act (HIPAA)
Knows insurance basics and recognizes commercial and government plans. Understands which plans Advocate Health contracts with and when a statement offinancial responsibilityis needed. Understands and discusses financial information and obligations with patients.Knowshow and when to refer patients to Financial Advocates
Has knowledge of which rules, forms and questions must be enforced to make sure Advocate Healthremainscompliant with government agencies and regulations. Examples are HIPAA, Emergency Medical Treatment and Active Labor Act (EMTALA), Consent for Treatment, Patient Rights and Responsibilities, Important Message from Medicare (IMM), Medicare Outpatient Observation Notice (MOON), Notice of Privacy Practices, Medicare Secondary Payer Questionnaire (MSPQ), Advanced Beneficiary Notice (ABN). Obtains patient orguarantorsignatures asrequired
May schedule patient appointments: may also coordinate cancellations, reschedules, wait list requests, and recall requests. Providesaccurate, detailed informationregardingtest preparations, patient arrival time, medication/food/beverage consumption guidelines, check-in procedures, directions to facility, etc
Creates a welcoming and professional environment for our patients and visitors bydemonstratingextraordinary customer service.Greetspatients and visitors andrespondsto routine requests for information. Answers telephone,screenscalls, and takes messages. Offers variousassistanceto patientsto includearranging transportation needs, providing directions,locatinga wheelchair, coordinating interpreter services, etc
Monitors and works assigned electronic health record work queues, following the department’s approved process
Qualification
Required
High School Graduate
Demonstrate the Advocate Health purpose, values and behaviors
Ability to work in a high profile and high stress area, working independently to set and meet deadlines, multitask and prioritize work
Must be able to handle large workloads with many interruptions in a fast-paced environment without direct supervision
Strong attention to detail and accuracy
Preferred
Preferred: experience with insurance verification/eligibility tools
EPIC electronic medical record
patient liability estimation tools
electronic email
Microsoft Office
Internet and phone technology
Benefits
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program
Company
Atrium Health
Atrium Health, part of Advocate Health, is redefining how, when and where care is delivered.
Founded in 2007Charlotte, North Carolina, USA
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$6MKey Investors
Isabella Santos Foundation
2018-04-11Grant· $5M
2017-02-23Grant· $1M
Leadership Team
Dick Baker, IOM, CFRM
Executive Director/CEO, The HealthCare Foundation of Cleveland County
Eugene A. Woods
President and CEO
Recent News
Charlotte Business Journal
2025-02-01
Charlotte Business Journal
2025-02-01
Company data provided by crunchbase