Digital Hands · 2 days ago
IT Security Analyst (Tier 1)
Tampa, Florida, United States
Full-time
Onsite
Entry Level
1+ years expDigital Hands is an innovative Managed Security Service Provider (MSSP) dedicated to protecting customer data. The IT Security Analyst (Tier 1) will serve as the initial contact for customer inquiries, performing Level 1 triage and monitoring alerts within a Network Operations and Security Operations Center environment.
Information TechnologyNetwork SecurityProfessional Services
Responsibilities
Work in a shift-based call center environment, handling in-bound support calls, creating and remediating incident tickets through the service management platform
Respond to health and availability alerts generated by monitoring and management platforms, customer email requests and queries, remediating or escalating as required
Respond to Security Alert based on severity and risk
Run analytical queries within SIEM (multiple platforms) and endpoint security solutions
Reference open source resource and Threat Intel in identification malicious activity
Implement Firewall Blocks
Perform Scheduled checks of network infrastructure and security appliances (SEOG/NEOG)
Communicate with customer via email and telephone
Embrace opportunities to enhance and improve process workflows and the customer experience
Other duties as assigned
Qualification
Required
Bachelor's Degree and/or 1-3 years of experience in an information technology role
Understanding of network security attacks, vectors and network protocols including TCP, UDP, ICMP, SNMP, HTTP, and FTP
Skills and training to support security and networking equipment such as firewalls, routers, switches, and other related infrastructure
Experience managing Microsoft Windows desktop and server Anti-Virus and Advanced End Point Protection solutions
A keen interest in security and the need for the confidentiality, integrity and availability of information and information systems to be maintained
Working knowledge of networking concepts and remote access protocols such as LANs/WANS, VPNs, TCP/IP, UDP, ICMP, SNMP, HTTP, and FTP
Knowledge of Basic IT Security concepts
Excellent organizational and time-management skills and the ability to multi-task and prioritize
Excellent communication, presentation and listening skills
Capability of learning and performing all the activities that everyone on the shift does
Preferred
Professional certifications such as A+, Security+ and Network+, SANS/GIAC (GSEC), and/or equivalent
Benefits
Competitive compensation and benefits
Training opportunities
Personal skills development
Opportunities for professional advancement
Company
Digital Hands
Digital Hands provides its clients with managed security services.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$15MKey Investors
Fulcrum Equity Partners
2019-07-25Private Equity· $15M
Leadership Team
Jason Allen
Chief Technology Officer
Recent News
EIN Presswire
2025-05-17
2022-07-28
Company data provided by crunchbase