A & A Customs Brokers · 1 week ago
Account Manager – U.S. Customs Brokerage
United States
Full-time
Remote
Entry, Mid Level
2+ years expA & A Customs Brokers is a company specializing in customs brokerage and international trade. The Account Manager – U.S. Customs Brokerage plays a key role in supporting new and existing clients, coordinating successful client implementations, and ensuring service consistency across operations.
International Trade & Development
Responsibilities
Coordinate all aspects of new U.S. client activation, ensuring systems, documentation, and operational workflows are fully aligned with CBP requirements
Review, validate, and process U.S. Customs Power of Attorney (POA) documentation in accordance with 19 CFR 141.32
Ensure all regulatory, financial, and compliance documentation (e.g., terms and conditions, credit applications) is properly completed and stored
Support the development of client-specific SOPs and operational training to ensure seamless handoff and execution by the U.S. operations team
Assist Client Services with initiatives such as time-sensitive client communications, regulatory updates, and service notices
Support proactive outreach efforts to improve client engagement and service transparency
Take ownership of selected client accounts requiring quarterly or annual business reviews; coordinate agendas, track outcomes, and ensure alignment with client expectations
Participate in joint business reviews with the Canadian Account Manager for clients with cross-border operations
Work with Sales and Client Services to ensure a smooth transition from prospect to active client
Join onboarding calls to walk through processes and address operational requirements
Create tailored onboarding plans based on client needs and regulatory obligations
Coordinate internal reviews, database checks, and readiness assessments to ensure successful implementation
Act as the first point of contact for U.S. brokerage clients with operational questions directed to Client Services
Manage communication and resolution of client issues, escalating to the Manager of U.S. Operations when necessary
Provide proactive updates on service issues, process changes, or regulatory impacts
Ensure alignment across Operations, Sales, Accounting, and Client Services to support client success
Recommend improvements to onboarding workflows, documentation practices, and service touchpoints
Maintain and update internal SOPs and onboarding documentation to reflect evolving client needs and processes
Support other service-related projects as assigned by the Client Services Manager
Support the rollout and ongoing use of a CRM system for U.S. operational case tracking and visibility
Manage and close service cases in the CRM related to client inquiries and operational issues
Collaborate with Client Services and the broader team to ensure the CRM supports consistency across service workflows
Qualification
Required
2–4 years of experience in U.S. customs brokerage
Working knowledge of CBP regulations, POA processing, and U.S. import procedures
Strong communication, problem-solving, and organizational skills
Ability to handle multiple client accounts and manage onboarding with accuracy and follow-through
Proficiency in Google Workspace (Docs, Sheets, etc.) and Slack
Preferred
Familiarity with ACE, ABI, or other brokerage systems
Experience coordinating with Partner Government Agencies (e.g., FDA, USDA)
Benefits
Competitive compensation and comprehensive benefits, including medical, dental, vision, and 401k
Unique perks like our Honeymoon Hi-5 paid leave, tuition reimbursement, and extra paid time-off programs
Investment in your career growth with training and certification support, including:
$2,000 bonus for completing your CCS designation
$2,000 bonus for successfully completing the LCB exam and earning your license
Company
A & A Customs Brokers
For over 45 years, A & A Customs Brokers has been simplifying the complexities of international trade.
51-200 employees
Funding
Current Stage
Growth StageRecent News
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